What is Telecare?
Telecare consists of equipment and services that are linked to a call centre. This can also be known as a Lifeline service. The lifeline service can support your safety and independence in your own home.
Lifeline equipment consists of a button or sensors being fitted in your home that are linked to a 24 hour call centre.
This may just involve you having a pendent button that you can press if you need unexpected support. It may also include sensors that will automatically trigger an alarm at the call centre, for example a falls detector if you are not able to press the button yourself following a fall. This can prevent a small event or situation turning into a crisis by making sure that when something happens, an alert is raised and an appropriate response is provided.
A lifeline service can provide peace of mind not only to you but it can also reassure friends and family that you are Ok and help will be on its way if there is a problem.
What does a Lifeline package consist of?
A basic Lifeline package consists of:
- Telecare sensors: these are designed to detect a particular action, such as falling, pressing a button, or a seizure. They raise an alert through the base unit.
- Base unit: this receives the alert and contacts the call centre automatically.
- Call centre: a highly trained call handler will work out what action is required. Firstly they will try to talk to you through the base unit. Then, if needed they will contact a nominated person such a friend, neighbour or family member who have already agreed to support you in this way. The call handler will have all of this information available to them as soon as they receive the alert. If necessary the call centre will contact emergency services, but this is usually a last resort.
Where do I get a Lifeline from?
For information about these services and their charges please contact them directly by phone or their websites.
Telephone: 01323 644422 (Monday to Friday from 8.30am – 5pm)
Wrekin Alarm Telephone Call Helpline Alarms (WATCH)
Age UK Personal Alarm
Telephone: 0800 169 6565
Website: Age UK.
In some circumstances you may be offered a Lifeline service as part of a package of support from Telford & Wrekin Council. To discuss this possibility, please contact My Choice on telephone: 01952 459252. Alternatively if you are Deaf/deaf or hard of hearing and unable to use a phone, you can email firstname.lastname@example.org.
Last updated: 12.35pm on Tuesday 7 May 2019