Concerned about COVID-19?

For further guidance on social distancing for vulnerable people and how to protect yourself please refer to the latest Government advice.

If you are homeless or concerned about the possibility of losing your home, it is extremely important that you seek advice at the earliest opportunity.

You can register your details with the Housing Solutions Team by following the link to Housing Jigsaw the Council's tool kit for delivering housing and homelessness services. Once your details have been registered an officer will be in contact to discuss your circumstances.

Once registered you will be able to log into your account to see the status of your case.

Latest Government guidance on Evictions

Due to the Covid-19 epidemic the Government has announced emergency legislation banning all new evictions for at least 3 months in order to protect people who privately rent.

Seeking alternative accommodation

Before seeing us you should try to find alternative accommodation yourself by looking with local letting agencies, search engines and local providers.

Current Local Housing Allowance (LHA) Rates can be found for each area by visiting the Valuation Office Agency (VOA) website.

Preventing homelessness

The Homelessness Reduction Act 2017 means that we have duties to prevent and relieve homelessness if you are threatened with homelessness within 56 days or homeless now.

The Housing Solutions Team will complete a personalised housing plan with you and will set actions that you and the Council are required to complete.

It also means that you must take action to prevent yourself from becoming homeless or to end your homelessness, and that you must co-operate with any efforts we make to help you.

Getting help

Help us to help you,be prepared.

So we can assess your situation more effectively, you may be asked to provide some or all of the following documentation either by uploading the documents onto your housing account or bring them with you to your appointment.

  • proof of your identity
  • details of your income
  • if you have a child or are expecting a child birth certificates or proof of pregnancy
  • if you are renting a home your tenancy agreement and any notice served by the landlord
  • if your home is to be sold confirmation from a solicitor the sale of your property, amount of mortgage outstanding and any capital you are likely to receive
  • legal action to repossess your home any court orders for possession or warrants for bailiffs possession.

Alternatively you can contact the Housing Solutions Team on 01952 381925 to speak to an officer and request an interview, this may be a telephone or face to face interview.

Rough Sleeping

If your concerned about someone sleeping rough or you are sleeping rough yourself in the Telford and Wrekin area then you can contact Maninplace for an appointment based service offering assistance to people presenting as homeless or rough sleeping.  The team can also give assistance to access emergency night by night accommodation for those who present from rough living.

Call the Helpline on 01952 248248, you can ring this number 24/7.

Alternatively you can inform StreetLink an online reporting facility to support anyone sleeping on the streets.

If you are experiencing symptoms of Covid-19 and are sleeping rough please view the GOV.UK website for further guidance.

How to register with a GP if you are homeless

Image of the NHS logo

If you are Homeless and need to see a Doctor please view the GOV.UK website for information on how to access a GP.

Last updated: 05/06/2020 09:58

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