Worried about money?

There’s lots we can do to help. Find out what support is on offer.


If you are homeless or concerned about the possibility of losing your home, it is extremely important that you seek advice at the earliest opportunity.

Get tailored housing advice for you. Visit the Housing Advice website for access the advice.

Visit the Housing Jigsaw website to register your details with the Housing Solutions team, this is the Council's tool kit for delivering housing and homelessness services. Once your details have been registered an officer will be in contact to discuss your circumstances.

Once registered you will be able to log into your account to see the status of your case.

Seeking alternative accommodation

Before seeing us you should try to find alternative accommodation yourself by looking with local letting agencies, search engines and local providers.

Visit the Valuation Office Agency (VOA) website for current local housing allowance rates)

Preventing homelessness

The Homelessness Reduction Act 2017 means that we have duties to prevent and relieve homelessness if you are threatened with homelessness within 56 days or homeless now.

The Housing Solutions team will complete a personalised housing plan with you and will set actions that you and the Council are required to complete.

It also means that you must take action to prevent yourself from becoming homeless or to end your homelessness, and that you must co-operate with any efforts we make to help you.

Download the homelessness strategy

What you can expect from us - The ONE process

To help us identify and support rough sleepers we follow a step-by-step (ONE) process which involves Stay's Homeless Outreach Service, Night In Service and Emergency Duty Teams.

View more information more about the step-by-step guide to helping the homeless.

Getting help

Help us to help you, be prepared.

So we can assess your situation more effectively, you may be asked to provide some or all of the following documentation either by uploading the documents onto your housing account or bring them with you to your appointment.

  • proof of your identity
  • details of your income
  • if you have a child or are expecting a child birth certificates or proof of pregnancy
  • if you are renting a home your tenancy agreement and any notice served by the landlord
  • if your home is to be sold confirmation from a solicitor the sale of your property, amount of mortgage outstanding and any capital you are likely to receive
  • legal action to repossess your home any court orders for possession or warrants for bailiffs possession.

Alternatively you can contact the Housing Solutions team to speak to an officer and request an interview, this may be a telephone or face to face interview.

Rough sleeping

If your concerned about someone sleeping rough or you are sleeping rough yourself in the Telford and Wrekin area you can contact the Housing Solutions team

The Housing Solutions team can also work with Maninplace and Stay Outreach for assistance with emergency night by night accommodation. 

How to register with a GP if you are homeless

Visit the GOV.UK website for information on how to access a GP if your homeless

Last updated: 10/10/2023 11:29

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