Trading Standards Accredited logoAs of 1 January 2018 we have launched Trading Standards Accredited (TSA). It follows on from the successful Shropshire, Telford and Wrekin Trader Register which operated for over 10 years. The new TSA scheme accepts applications in all trade areas which will provide greater choice and increased reassurance for customers when looking for a business they can trust.

Visit the Trading Standards Accredited website

Are you looking for a trader to carry out work on your home? Struggling to find the right one?

Telford & Wrekin Council's Trading Standards team run the Trading Standards Accredited scheme for locally based traders. The aim of the Scheme is to support local businesses and give consumers access to traders they can rely on.

The Scheme includes businesses such as plumbers, painters and decorators, electricians, builders and gardeners who offer services ranging from simple repairs to large scale building projects. In addition, the new Scheme is open to all other business sectors.

Members sign up to a Code of Practice which sets out minimum standards for customer care and standards of workmanship. In the event of a problem, members have agreed to work with Trading Standards in accordance with a Complaint Resolution Procedure.

Benefits of using a TSA member:

  • peace of mind that you are using a trader you can trust
  • the business is based locally and can be contacted if there is a problem
  • all members agree to abide by a comprehensive Code of Practice
  • good customer service
  • all members hold public liability insurance
  • no high pressure selling
  • the ability to feedback compliments and complaints to the scheme
  • help and support from Trading Standards if things go wrong via a three stage complaint procedure.

Visit the Trading Standards Accredited website for the easiest way to find a trader and simply input your postcode and the trade area you are looking for e.g. builders, plumbers etc. Alternatively telephone 01952 381818 and a representative will carry out the search for you.

This service is available to all consumers, not just those living within Telford and Wrekin.

Last updated : 2 September 2024

Trading Standards Accredited logoDo you want your business to stand out above the rest? Do you offer professional, high quality work with excellent customer service? If you operate a business within Telford and Wrekin or Shropshire then you are eligible to apply to join Trading Standards Accredited.

Visit the Trading Standards Accredited website to become a registered trader

Your application will then be processed which will include sending you a declaration to complete and sign. The declaration requires the applicant to hold appropriate insurance(s), provide membership details of any trade association/professional body they claim to be a member of and agree to work with Trading Standards in the event of a dispute. A copy of our comprehensive Code of Practice will also be issued which applicants must agree to adhere to.

Once Trading Standards have received a completed declaration, the application will be fully checked. This will include searching Trading Standards and Citizens Advice Consumer Services complaint databases, intelligence from Steering Group members, verifying trade association membership, confirming the business address and checking trading history.

If your  application is successful, you will be sent an acceptance pack which includes a guide on Trader Responsibilities. Once accepted, you will then be permitted to use the Trading Standards Accredited logo.

Benefits of membership

  • Independent recognition of your business standards.
  • Proof of membership by a Membership Certificate for display on your premises and use of the scheme logo on your vehicles, business paperwork and publicity material.
  • Trader Guide containing legal advice and information relevant to your business area.
  • Free legal advice regarding fair trading, consumer and business law.
  • Complaint Resolution Procedure. In the event of a dispute, a representative from Trading Standards will offer legal advice and mediate between the two parties. This element is only available to Trader Register members and is highly valued by businesses and can save considerable time, money and stress.
  • Promotion of Trading Standards Accredited throughout Telford & Shropshire.
  • Full business contact details are listed on the Trading Standards Accredited website including links to the businesses own website where applicable.

Membership of Trading Standards Accredited is subject to an annual membership fee which is currently £100 (exc. VAT).

If you would like further information on becoming a member of the Scheme please telephone: 01952 381818.

Last updated : 2 September 2024