Paying an Invoice Test
The Council issues invoices for a wide range of services, including rent, music lessons, leisure activities, and adult social care.
If you are receiving care services, you may be required to contribute towards the cost. View information and advice on paying for your care
Pay a regular invoice by Direct Debit
Why worry about missing a payment? It’s simple, secure and convenient.
Sign up to Direct Debit today
Pay your invoice online
You will need to enter your 7-digit invoice number followed by your 6-digit account number.
Click here to make a payment online
Receive your invoice the smart way. Sign up to E-invoicing to receive your invoice instantly by email. Simply provide us with your email address
Other ways to pay your invoice
You can make a payment at any time using our automated phone service. Before calling, please ensure you have the following ready:
- Your debit or credit card
- Your invoice number and account number (found in the top right-hand corner of your invoice)
Call 01952 383977
This service is available 24 hours a day, 7 days a week for your convenience.
You can make a payment using the following details:
Payee Details: Telford & Wrekin Council
Account Number: 55444860
Sort Code: 30-18-55
Useful Information
Important: Who to Contact About Your Invoice
If your enquiry relates to any of the following:
- The amount you’ve been charged
- The service you’ve received
- You no longer require the service
Please contact the service area responsible for the charge. You’ll find the relevant contact number in the top right-hand corner of your invoice.
This ensures your query is directed to the correct team and can be resolved as quickly as possible.
Your invoice is payable in full unless you have an active Direct Debit agreement in place.
We understand that financial difficulties can arise, and we’re here to help. If you're struggling to make payment, please contact us as soon as possible to discuss your options.
Call us on 01952 383986
Early communication can help avoid further action, so please don’t delay in reaching out.
Independent advice and support
If you are worried about debt, are having difficulty paying your bills, or just need some advice or support, there are a number of organisations who offer free and impartial advice.
Use the links below to find out more information about these organisations:
Citizens Advice
Citizens Advice in Telford & Wrekin are based in Wellington. They provide free information and advice on various topics, including: benefits, consumer, debt, discrimination, employment, housing, immigration, legal and relationships.
Contact details
In person:
- Monday, Tuesday, Thursday - Wellington Library, Larkin Way, TF1 1LX
- Wednesday and Friday – Syer House (Suite 4), Stafford Park, TF3 3BD
- Available between 10am and 4pm.
Telephone: 01952 567193
Advice line: 0808 278 7988
Website: visit the Telford Citizens Advice website.
StepChange Debt Charity
IVAs, Debt Relief Orders and Debt Management Plans are available free of charge to those who need them through the debt advice charity StepChange. Visit the StepChange website to view information about Debt Management Plans. To find your best pathway forward, visit the StepChange website to use their online debt advice service.
Not all debt solutions suit everybody, but by using their tools you can get debt advice tailored to your individual circumstances. As with all of the debt help provided by StepChange, it is completely free of charge.
Contact details
Telephone: 0800 138 1111
Website: visit the StepChange website.
Your invoice is now due. If you are paying under an agreed arrangement or by Direct Debit, no further action is required. However, if payment is not received, the following steps will be taken:
- A Reminder Notice will be issued after 21 days.
- If the reminder is not paid, a Final Notice will be sent.
- Failure to pay the Final Notice immediately may result in one of the following actions:
- Referral of the debt to our Legal Department
- Referral to an Enforcement Agent
Telford & Wrekin Council works with two accredited enforcement/debt collection agencies who are authorised to act on our behalf.
Telford & Wrekin Council works with two accredited enforcement/debt collection agencies who are authorised to act on our behalf.
- Visit the Marston Recovery website
- Telephone: 0333 320 1822
- visit Newlyn PLC website
Telephone: 0160 463 3001
We strongly encourage you to make payment now to avoid these steps. If you need support or have questions about your payment options, please contact us as soon as possible
We understand that dealing with practical matters after someone has passed away can be difficult. It’s important to notify us when an account holder has died so we can:
- Close the account
- Arrange any refunds for overpayments
- Finalise any outstanding balances
To report a bereavement, please complete the following form:
Report someone has passed away