If you are unhappy with your experience of using council services we want to know so that we can put things right and improve how we do things in the future.
This process can be used for anyone who wants to make a complaint or raise concerns about the service they have received from Adult Social Care or about any actions or decisions they have made.
This process is for children and young people to use if they would like to share their opinions about the care or services they have received. An adult may use the process to complain on behalf of a child.
If you have a complaint about a school or teacher then you will need to contact the school directly as they have their own complaints procedure. Find out more information.