Latest monthly figures

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In September 2026:

  • our Corporate Contact Centre answered 9,411 calls with an average answer time of 2.3 minutes

  • 91% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received

  • it took an average of 8 days to respond to Corporate Complaints against a target of 10 working days

  • 75 items of positive feedback were received.

Annual figures

In 2025/26:

  • our Corporate Contact Centre answered 152,122 calls with an average answer time of 2 minutes.

  • 96.1% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received.

  • it took an average of 7 days to respond to Corporate Complaints against a target of 10 working days.

  • 818 items of positive feedback were received.