Latest monthly figures

How we are doing Info graph

In June 2026:

- our Corporate Contact Centre answered 11,036 calls with an average answer time of 4.7 minutes
- 91.2% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
- it took an average of 7 days to respond to Corporate Complaints against a target of 10 working days
- 72 items of positive feedback were received.

Annual figures

In 2025/26:

  • our Corporate Contact Centre answered 152,122 calls with an average answer time of 2 minutes.
  • 96.1% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received.
  • it took an average of 7 days to respond to Corporate Complaints against a target of 10 working days.
  • 818 items of positive feedback were received.