First Point Telford has moved!

First Point Telford has moved to the new Southwater One building, in the heart of the Southwater development. Southwater One is also the home for the new Southwater Library.

View more details including the location of Southwater One.

Terms and Disclaimer

By visiting this website you agree to accept the terms of use set out below. Please be aware that these may change with time and any such changes will posted on this page.

Disclaimer
While every care has been taken in the compilation of this information, Telford & Wrekin Council will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these pages. We reserve the right to change any data or format of any page of the site without notice.

Telford & Wrekin Council does not endorse any external linked sites and is not responsible for their content. Telford & Wrekin Council does not provide quality control of external links; the inclusion of any company's name within the pages should not be construed as a recommendation of that company's products and/or services.

Information on this website is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Data Quality
Telford & Wrekin Council is committed to the highest standards of quality of information.

If you are aware that there are any errors in the information provided please notify us using our online form.

Information about Telford & Wrekin Council and our Website
Our privacy policy covers Telford & Wrekin Council and its website. Should you have any queries about the site, you can contact us using our online form.

Accessing Telford & Wrekin Council's Website
You can access our website home page and browse our site without disclosing your personal data to obtain information about Telford & Wrekin Council services and activities.

What personal information do we collect?
To use our online services we will ask you to register your name, email address and other relevant personal details. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests. This information will only be used for the intended purpose and should we wish to use it for any other purpose, we will ask for your permission first.

Collecting information automatically
In order that we can improve our online services we will collect information about your visits to www.telford.gov.uk/.  These statistics do not contain personal data and cannot be traced back to an individual.

We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

Use of cookies
The Council uses cookies on this website. A cookie is a small piece of information stored by your web browser (Internet Explorer, Google Chrome, Mozilla Firefox) on your computer (or laptop, phone, etc.) when you use our website. Cookies are used to provide customised content, access to the full functionality of the website and information on the use of the website. By using our website, you agree that we can place cookies on your computer.

The cookies our website uses do not store any personal information about you and can not be used to identify any particular user. All information about how you used our website is collected anonymously.

You can view more information about the purpose of cookies on this website, including a full list of the cookies used, on our cookies page.

You can modify your cookie settings to either accept all cookies, to be notified when a cookie is set or to reject all cookies. However, you should be aware that if cookies are rejected you will not be able to use some of the online services provided by this website.

Disclosure
We will only use personal information you send us for the purposes for which you provide it.

We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority.

All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data.

All your communications to us are protected against unauthorized access by third parties.

Confidentiality/Security
All the personal data stored on this website is recorded in a secure database.

All our employees and data processors, who have access to, and areas associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

Any payment or financial information is transmitted using 128bit Encryption using THWATE SSL certification.

Data Protection
We will treat your personal information and process it in compliance with the requirements of the Data Protection Act 1998.

For further information please visit the Council’s data protection page.

Copyright
All material on this website, including text and graphics, is copyright to Telford & Wrekin Council unless otherwise stated.

The text and graphic content of this web site may be used, printed and distributed only under the following conditions:

  • the content of the site is used for non-commercial purposes only,
  • copyright information is displayed (©Telford & Wrekin Council), and
  • the content is not modified

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