Information, advice and online services
Family Connect is your first point of contact for enquiries relating to adult social care in Telford and Wrekin.
Opening hours: Monday to Friday from 9am - 5pm
Telephone: 01952 385385 (option 2)
Email: familyconnect@telford.gov.uk
Always call 999 if the issue is an emergency or you or another person are in immediate danger.
Contact the Emergency Duty team for urgent situations, outside of normal hours, which cannot be left with an appropriate degree of safety until the next normal working day, including weekends and bank holidays.
Telephone: 01952 676500
Live Well Telford helps you find local services, activities, and organisations that support your health, well-being, and everyday life.
Offering local residents access to advice and equipment to help them stay independent at home and in the community.
Discover practical tools and smart solutions to make everyday life easier, to help you or a loved one live independently at home.
Find tools to help with budgeting, care costs, and benefits - plus free calculators to check what financial support you may be entitled to.
Paying for care can feel confusing, but we’re here to help explain how costs work and what support is available.
Independent living community pop-up events cover all areas of adult social care - including learning disabilities and mental health.
If your health changes suddenly, Telford Integrated Community Assessment team help you return home with the right support.
We offer a range of facts heets to help you find clear, useful information about adult social care in Telford and Wrekin.
Explore our fact sheets for practical tips on staying independent at home and in the community.
PALS is a confidential support service for patients, carers, and family members receiving treatment or accessing any NHS service provided by Shropshire Community Health NHS Trust. Where possible, PALS aims to resolve any concerns or issues quickly and informally - before they become more serious.
If you care for someone who depends on you, you're a carer. The Carers Centre offers free support, advice, and information - you're not alone.
A central hub for information, guidance, and support, with key contacts to help you easily access the services you need.
