Request adult social care support
Family Connect is your first point of contact for enquiries relating to adult social care in Telford and Wrekin.
Opening hours: Monday to Friday from 9am - 5pm
Telephone: 01952 385385 (option 2)
Email: familyconnect@telford.gov.uk
Always call 999 if the issue is an emergency or you or another person are in immediate danger.
Contact the Emergency Duty team for urgent situations, outside of normal hours, which cannot be left with an appropriate degree of safety until the next normal working day, including weekends and bank holidays.
Telephone: 01952 676500
Adult social care portal - our online front door
Our adult social care portal was created together with experts by experience, making it easier for you to access support in Telford and Wrekin.
Use our online portal to request:
- care and support
- an occupational therapy assessment
- a carer’s assessment
- a review if your circumstances change.
At a time that works for you, we'll respond during office hours.
Take a closer look at the different kind of assessments we can help you with...
If you care for a family member or friend without pay, you might be eligible for a carer’s assessment - a chance to explore support that could help you in your caring role.
A Care Act assessment helps identify the support you need to stay independent by looking at how you manage daily life, including personal care, work, and routine tasks.
You may need to contribute to care costs, based on government guidelines. We're happy to help with any questions about financial assessments, contributions, or invoices.
We will assess your needs and home to suggest equipment or techniques that support independence. We may loan equipment and consider home adaptations if needed.
If your health changes suddenly and you need hospital care, the Telford Integrated Community Assessment Team (TICAT) become involved to help with your discharge out of hospital.
A direct payment is one way to manage your personal care budget, you will receive cash payments from the Council, following an assessment by adult social care, to arrange and pay for the care and support services you need.
Discover a wider range of care and support services available to you.
We are here to help you understand any questions or concerns you may have, so you can make informed and confident decisions.
