Mental health - knowing where to go
If you or someone you know is struggling with mental health, help is available.
Call the Police on 999 - if there is serious risk of injury or harm to you, or someone else.
You should only dial 999 in an emergency.
Mental health crisis or emergency services
If you are experiencing a crisis that makes you feel unsafe, distressed, or worried about your mental health, or if you are worried about someone’s mental health.
Call NHS 111 and select option 2 for mental health urgent support
Alternatively, you can contact our freephone 24/7 urgent NHS mental health helpline:
Telephone: 0808 196 4501
Email: access.shropshire@mpft.nhs.uk
Shout for support in a crisis
In a crisis? Text ‘STW’ to 85258
A free and confidential 24/7 mental health text messaging support service for anyone of any age in Shropshire, Telford and Wrekin who is struggling with how they feel, experiencing distress, or needing mental health support.
Talking therapies are psychological therapies that you can do in your own time to help with problems like stress, anxiety and depression.
Telephone: 0300 123 6020
Email: stwtt@mpft.nhs.uk
Access is a freephone service receiving mental health referrals for all the NHS adult mental health services, including people with dementia.
Telephone: 0808 196 4501
Email: access.shropshire@mpft.nhs.uk
West Mercia Women’s Aid works for a world that is free from domestic abuse and violence against women and girls, where everyone can live without the fear and reality of all forms of violence, abuse and discrimination.
For those at risk of suicide and people worried about someone. This app is a pocket suicide prevention resource packed full of useful information and tools to help you stay safe in crisis.
Offers people living in Telford and Wrekin requiring support with their emotional and mental health a space to meet like-minded people and gain support from trained staff. Delivered by Telford Mind and Telford & Wrekin Council.
Whatever you're going through, a Samaritan will face it with you. We're here 24 hours a day, 365 days a year.
Telephone: 01952 256161
Email: jo@samaritans.org
People having suicidal thoughts, or concerned about someone else, can “push the button” when they see someone wearing a distinctive orange badge and ask for information and support.
Email: orangebutton@telford.gov.uk
Find self-help cognitive behavioural therapy (CBT) techniques.
Please note: this is not a full CBT course but rather some practical self-help tips and strategies based on CBT techniques.
Peer led supported housing and supported activities. Working in the areas of addiction, mental health, homelessness and domestic abuse.
Telephone: 01952 683707
Email: info@abettertomorrow.org.uk
Telford STaRS provide a free, confidential and easy to access service for anyone needing support for their alcohol or drug use living in Telford and Wrekin.
Telephone: 0300 4564291
Email: telfordstars.admin@mpft.nhs.uk
If you are in emotional distress, struggling to cope or need somebody to talk to there is always a trained member of staff on duty during our opening house to offer one to one support.
Telephone: 07434 869248
Email: talk2@telford-mind.co.uk
A social prescription offers the kind of help that doesn’t come in a tube or bottle. The idea behind social prescribing is for the patient to have more control over their own health and wellbeing.
Telephone: 03300 536 456
Email: socialprescribing.teldoc@nhs.net
Open door drop-in support available every weekday for people in recovery from addiction, experiencing emotional distress / crisis or mental wellbeing decline. Providing 1-1 support, peer mentoring and group support.
Telephone: 01952 899205
SSAFA helps the armed forces community in a number of ways, though our focus is on providing direct support to individuals in need of physical or emotional care.
Telephone: 0204 566 9116
Email: shropshire.branch@ssafa.org.uk
Need someone to talk to?
Access a range of helplines and support services providing confidential advice, emotional support and information when you need it most.
A UK-wide charity working to improve quality of life for people affected by mental illness.
Telephone: 0300 304 7000 (4pm - 10pm)
Email: support@sane.org.uk
Operates between 10am and 10pm every day of the year. It is staffed by trained volunteers.
Telephone: 0300 772 9844
Out of hours
During the night hours the crisis message is played. The message is a recorded breathing exercise that can help you through a panic attack and help you learn diaphragmatic breathing. You can also access the crisis message 24hrs a day by calling 01952 680835.
Veterans UK helpline
Open 8am - 4pm Monday to Friday. Please email us for enquiries outside these times.
Freephone: 0808 1914 2 18
Email: veterans-uk@mod.gov.uk
Help, advice and guidance for the Armed Forces community. Online chat available 8am - 8pm, 7 days a week.
Telephone: 0808 802 8080
Free specialist mental health treatment and support to former servicemen and women.
Telephone: 0800 138 1619 (24-hour helpline)
Email: helpline@combatstress.org.uk
Live Well Telford is an all-age community directory of services that can help with housing, finances, community connection, and much more – all of which can impact mental health.
Live Well Community Hubs bring together a range of services, organisations and groups under one roof, helping you manage your health, wellbeing, social, financial and care needs with support of a professional.
Explore a range of health and well-being guides...
Find a series of self-help guides covering a wide range of topics such as depression, anxiety and stress.
Listen to a series of mental wellbeing audio guides to help you through feelings such as anxiety or a low mood.
Find helpful information and support for managing common mental health conditions or dealing with difficult feelings and experiences.
Our teams are here to support and guide you...
Family Connect
A point of contact for enquiries relating to adult social care in Telford and Wrekin. Monday to Friday from 9am - 5pm.
Telephone: 01952 385385 (option 2)
Email: familyconnect@telford.gov.uk
Please call the Emergency Duty team over weekends and during bank holidays on 01952 676500.
The Healthy Lifestyles team provides a free personal service to motivate, encourage and support local people to make changes to improve their health and wellbeing.
This includes a free stop smoking service.
Join our Healthy Lifestyles Facebook page
Sign up to the Healthy Telford newsletter
Explore mental health apps...
You can download apps on your devices to help support you with managing your mental health on a daily basis. These tools offer different kinds of support; some structured, some conversational and most are accessible without sign-up or cost barriers.
Please check pricing prior to download as not all apps are free to use.
Mindfulness and calm:
Calm
Finch
Mindfulness App.
CBT and mood tracking:
Woebot
Wysa
Youper
What’s up?
Peer support and therapy:
Hub of hope
SilverCloud
Talk space.
Gentle companionship:
Pi – a free, emotionally attuned AI that listens and reflects.
AI playbook...
This playbook was co-created with and for people who access social care services and others interested in how AI helps individuals self-manage. It’s about exploring the possibilities of artificial intelligence (AI).
Visit the West Midlands ADASS website to find out more about the AI playbook
You may wish to use free AI tools like Pi or Woebot to reflect on your wellbeing, build routines, or understand mental health terms. Just type something like ‘Help me make sense of how I’m feeling’ or ‘create a calming daily routine’.