Bulky item collections

• Armchair.
• Baths.
• Bed base (any size).
• Bedroom suites - fitted/built in (one piece is classed as one item). Any glass must be wrapped/taped, items with broken glass will be refused.
• Bicycle.
• Bookcase (any glass must be wrapped/taped, items with broken glass will be refused).
• Cardboard packaging (must be empty/folded flat, kept dry and no larger than 2m x 2m in size).
• Carpet (one room equals one item, carpet to be folded, rolled or bulked together and must be of a manageable size), underlay is counted as another item.
• Chair.
• Chest of drawers.
• Coffee table (any glass must be wrapped/taped for safe collection, items with broken glass will not be taken).
• Cooker, oven and hob.
• Cot.
• Cupboard.
• Decking boards (maximum length 2.4 meters/8 foot) 1 piece equals 1 item, all screws/nails must be removed, please do not bulk or tie the boards together.
• Desk.
• Dining table (not glass).
• Dishwasher.
• Dog basket.
• Doors (internal or external - (glass must be wrapped/taped, items with broken glass will be refused).
• Dressing table.
• Fence panels (all nails and screws must be removed or made safe for the collection).
• Fence posts (wooden only).
• Fire, electric and gas.
• Fire surround, wooden.
• Freezer (not commercial, no food to be left inside).
• Fridge (not commercial, no food to be left inside).
• Garden furniture.
• Garden gates (wooden/metal) all nails and screws must be removed or made safe for the collection).
• Headboard.
• Ironing board.
• Kitchen units (one piece is classed as one item).
• Kitchen electrical items.
• Lawn mower.
• Mattress (any size).
• Microwave.
• Ottoman.
• Packaging including bubble wrap and polystyrene, please ensure this is bagged up (not left loose) for collection, one bag is one item - cardboard packaging is not accepted on the bulk collection, please tear this down to the size of the blue bag and present on your kerbside collection.
• Patio door(s) (must be no larger than 8ft long and 4ft wide, all glass must be taped/covered securely, must not be too heavy to be physically lifted and carried by two men, broken glass will not be taken).
• Play equipment.
• Pram or pushchair.
• Radiators.
• Satellite dish.
• Settee.
• Shed(s)
  • Charges are £45 per shed frame/structure..
  • Shed frames/structure up to a maximum size of 8ft x 10ft (2.4m x 3m) in size can be accepted on the bulk collection only.
  • Shed frames/structure must be dismantled into maximum sized pieces of 6.5ft x 6.5ft (2m x 2m).
  • If your shed frame/structure has multiple small pieces, please secure these in easily removable bundles.
  • Glass must be taped or removed and there must be no nails or screws protruding.
  • Shed contents i.e. shelving, decked flooring or items that were stored within the shed must not be presented with the shed frame/structure. You may be able to book these as additional items, please check the accepted list of items on the bulks form or call 01952 384384 to discuss your booking if you are not sure.
  • The crew retain the right to refuse collection of the shed frame/structure if this has been presented incorrectly and you will be notified if we are unable to collect the item.
• Shelving.
• Shower tray.
• Shower Cubicle (glass must be wrapped/taped,items with broken glass will refused).
• Sink.
• Skirting boards,(maximum bundle of five pieces, no longer than 10 feet).
• Slide.
• Table.
• Television and television unit.
• Toys.
• Tumble dryer.
• Underlay - one room equals one item, underlay to be folded, rolled or bulked together and must be of a manageable size.
• Vacuum cleaner.
• Video/DVD player.
• Wall unit.
• Washing machine.
• Water butt.
• Wooden flooring, (one room equals one item, please ensure this is bulked together and of a manageable size, maximum of 8 feet lengths, please ensure all nails/screws are removed or made safe for the collection).

• Asbestos.
• Boiler (cast iron).
• Car parts and tyres.
• Car seats.
• Concrete posts.
• Concrete garden ornaments.
• DIY materials.
• Fish tank
• Garage doors.
• Garden waste. (includes all green waste i.e.. grass/soil/rubble/branches/trees/plants)
• Gas cylinders.
• Glass panes.
• Hazardous waste.
• Items with broken glass will be refused.
• Chemicals.
• Pallets (wooden or plastic).
• Plasterboard.
• Mirror.
• Household waste.
• Industrial packaging.
• Greenhouse.
• Soil, brick or rubble.
• Slabs.
• Storage heaters.
• Toilets.
• Windows.
• Piano.

What time is my collection?

• We can't give a specific time, so please make sure all items are ready for collection from 7am, on your scheduled collection day.
• The crew cannot call ahead of the collection or knock the door.

Where should I present my items?

• All items must be presented in the same place and outside your property, within your garden or on your driveway, they must be easily accessible/visible and presented closest to your normal collection point.
• The crew cannot enter parts of your home, so please do not leave your items inside garages or sheds.
• Please do not leave your items on the public footpath or highway as this may be mistaken as a fly tip.
• Don't forget to tell us if there are any special instructions/directions to locate your property and items, all extra information helps the crew to complete the collection smoothly.

What if it's raining?

• We understand that sometimes items may get a little wet, so if you could try to cover any soft furnishings this will help the crew when removing them, any items that are soaked through may be too heavy for the crew to lift and we will be unable to collect.

Can I add extra items to my collection?

• The crew can only collect the items that have been requested on your booking form, if you need to change this you must call us by 5pm on the last working day before the collection is due.
• Any items presented that are not on the crews list will not be taken.

My item contains glass, will this be taken?

• We can take items that include glass, however the glass must be securely covered and taped up, this is to ensure it does not get broken during the collection, any glass items not taped or covered will not be taken.

Soft furnishing and upholstered items

• If your item is/contains soft furnishing or is upholstered then please leave this separate (I.E. not touching) from any other items you present and please try to keep them a dry as possible in the event of wet weather.

Shed(s)

• Charges are £45 per shed frame/structure
• Shed frames/structure up to a maximum size of 8ft x 10ft (2.4m x 3m) in size can be accepted on the bulk collection only.
• Shed frames/structure must be dismantled into maximum sized pieces of 6.5ft x 6.5ft (2m x 2m).
• If your shed frame/structure has multiple small pieces, please secure these in easily removable bundles.
• Glass must be taped or removed and there must be no nails or screws protruding.
• Shed contents i.e. shelving, decked flooring or items that were stored within the shed must not be presented with the shed frame/structure. You may be able to book these as additional items, please check the accepted list of items on the bulks form or call 01952 384384 to discuss your booking if you are not sure.
• The crew retain the right to refuse collection of the shed frame/structure if this has been presented incorrectly and you will be notified if we are unable to collect the item.

Nails/screws

• Please make sure than any protruding screws/nails are removed from your items for the safety of the crew during the collection.

Carpet and underlay, wooden flooring

• Please tie, tape or bundle large amounts of wood like flooring, carpet and underlay.

There are no changes to the number of items that can be collected; up to 12 items can still be collected as part of the bulky waste collection service. View more information about bulky waste collections and prices.

No, staff are not permitted to enter any building unless an assisted collection has been requested. We offer an assisted collection for residents who are physically unable to present their items outside and have no family/friends who could help them to do this. All items must be presented outside of the property in a safe place that does not cause an obstruction to the public.

Flats/apartments have communal recycling/refuse collection points where you may be able to leave your bulky items. Please note that you may need to seek permission from your landlord if appropriate and perhaps let your neighbours know as a courtesy. Also, note that you must not block access to the recycling/refuse containers and items should be left out by 7am on the day of your scheduled bulky collection.

Please ensure that your shed is fully dismantled and bulked together in pieces no larger than 2 metre x 2 metres, to ensure the crew can fit this onto the collection vehicle, all screws/nails must be removed or made safe i.e. taped or covered up, if there are any protruding nails the crew will not attempt collection of the item.

We encourage residents to minimise their waste and instead look at ways to repair or reuse items e.g. using a local charity repair cafe or collection by a charity organisation. The new charges are aimed at encouraging waste minimisation and a need to bridge the funding gap. The council regularly reviews charges to ensure costs are recovered while working hard to support those in need. Although prices have increased, there is still a 25% discount available for those who are eligible, for more information about the current charges, please visit our bulky items collections webpage.

The council regularly reviews charges to ensure that costs are recovered, while working hard to support those in greatest need. Although prices have increased, there is still a 25% discount available for those who are eligible.

No. The council regularly reviews charges to ensure costs are recovered while working hard to support those in greatest need.

We encourage residents to minimise their waste looking to alternatives of disposal such as repair and reuse e.g. using a charity repair cafe or collection by a charity organisation. The council regularly reviews charges to ensure that costs are recovered while working hard to support those in greatest need. Although prices have increased; there is still a 25% discount available for those who are eligible. We also have free access to our HRC's for household waste with no need to pre-book and provide a weekly household waste collection service without additional costs or charges for green waste.

As well as bulk collections, there are a number of reuse alternatives (such as charity donation) that residents can choose to use, if they no longer require an item, more information can be found by visiting our reuse webpage. Our household Recycling Centres also continue to be an option for residents to dispose of household items and they are open 9am-5pm, seven days a week, 362 days a year, with no pre-booking required.

Yes and the council strives to recover the costs of providing this service. Although prices have increased, there is still a 25% discount available for those who are eligible. The Council regularly reviews charges to ensure that costs are recovered while working hard to support those in greatest need.

Fly tipping is illegal and a blight on our communities as well as a potential health hazard. A crime that is punishable by a fine of up to £50,000 or 12 months imprisonment if convicted in a Magistrates Court. Our Enforcement team continually investigate incidents of fly tips and will pursue enforcement action wherever possible. All reports are monitored and investigated. To report Fly tipping please visit our fly tipping information webpage.