Report a missed collection online

Please note only report a missed collection if your collection has been genuinely missed, view advice on the possible reasons your bin/containers have not been emptied.

Important information: If your collection has not been completed and our contractor has reported an issue with the containers, you will not be able to report a missed collection using the online form, you will be able to view these issues by logging into your My Telford account, the issue will also be visible on the missed collection form and the container option will made unavailable to choose.

If you do not agree with the reason your container has not been collected by our contractor, Veolia, you will need to call our contact centre to discuss this.

View advice on what to do if your bins were not presented in time for your scheduled collection

Handy hints when completing the online form

  • Ensure you include your name, address and daytime contact details when completing the form.

  • Include details of where the bin/containers are, sometimes a different collection crew are be sent back and may not be familiar with the street/road collection points.

  • Large card?

    • If you have large card the collection crew can only collect this if it is no larger than the size of a wheelie bin, please ensure your large card is torn/folded down to the size of the wheelie bin and secure it next to your blue bag on your next recycling collection day, alternatively you can take your large card to either of the household recycling centres (HRCs) or arrange a bulk collection, if possible, please keep the cardboard dry to help with the recycling process. Please ensure any polystyrene is removed from the cardboard and placed in the red top bin.

Complete our online form to report a missed collection using our online form

When will my bin get re-collected?

If you have reported a missed collection, our contractor, Veolia, will return to collect it by 5pm on the next working day.

Please note:

  • When reporting a missed collection, you must ensure your container remains at the agreed collection point and is accessible for collection.

  • Missed collections reported on a Friday will be revisited by 5pm on the following Monday.

  • Collections are only carried out on Saturdays when there has been a Bank Holiday and collection schedules have been delayed by one day.

  • If our contractor reports an issue that prevented the collection, you may receive an automated email notification advising you of the reason.

  • If you disagree with the reported issue, please contact our Customer Services team on 01952 384384.

  •  A member of the Recycling and Waste team may also contact you regarding your report, so please ensure you provide up-to-date daytime contact details.

This will help us investigate and resolve your missed collection as quickly as possible.

Unable to select your container type from the list?

If you are unable to select your container type from the list, this indicates that an issue has been recorded against your collection. In these circumstances, our contractors will not return to collect the container.

If you believe the issue has been recorded incorrectly or would like to discuss the matter further, please contact our Customer Contact Centre on 01952 384384, where a member of the team will be happy to assist you.

Reporting a missed bin outside normal office hours 

If you are making this request outside normal office hours (Monday to Friday 9am -4pm), on a weekend or bank holiday it will be dealt with on the next working day.

Last updated : 2 October 2026

If the crews have already been in your street and you did not have your bin out in time, you will need to present your bin again for your next scheduled collection, please see alternative options below:

If your bin has been labelled, view information about what goes in your bins, bags and containers

Red top bin 

Purple bin and blue bag

  • You can put additional recycling out next to your purple top bin in a suitable container.
  • Take your purple bin and blue bag waste to your nearest household recycling centres (HRCs).
  • If you feel you can't wait until your next collection we can arrange for our contractors to return to empty the bin for a fee of £18, this can be arranged by calling our Contact Centre.
  • If you have put the wrong recycling items or general waste in your containers, please remove them and present again in the correct containers for your next scheduled collection.

Green bin

  • You can present up to 4 bags of additional garden waste next to your green bin on your next scheduled collection, from 1 April 2019 garden waste will be collected by Veolia, please note additional garden waste must be presented in a biodegradable bag only.
  • Take your green bin waste to your nearest household recycling centres (HRCs).
  • If you feel you can't wait until your next collection we can arrange for our contractors to return to empty the bin for a fee of £18, this can be arranged by calling our Contact Centre.
  • If you have put the wrong items in your bin, please remove them and present again in the correct containers for your next scheduled collection, they must be removed before your next scheduled collection.

Food waste caddy

  • This is a weekly collection service, please present your caddy on your next collection, for 7am.
  • If you feel you can't wait until your next collection we can arrange for our contractors to return to empty the bin for a fee of £18, this can be arranged by calling our Contact Centre.
  • If you have put the wrong items or general waste in your food waste caddy, please remove this and present again for your next scheduled collection.
  • Side waste is not accepted.

Last updated : 26 February 2026