When should I put my recycling/rubbish containers out for their scheduled collection?

Make sure your containers are placed on the public footpath/roadside nearest to the edge of your property for 7am on the day of your scheduled collection, or no earlier than the night before, view your next scheduled collection day.

How to ensure a smooth collection

For more information about how to ensure a smooth collection of your containers please view the guidelines on how to correctly present your recycling and rubbish containers for your scheduled collections.

Failure to meet these guidelines can result in your bins and/or containers not being emptied until your next scheduled collection day. You will then need to dispose of any excess rubbish and recycling at our household recycling centres.

Don't forget to return your containers home after collection

Once your bins and containers have been emptied it is really important to return them to your property as soon as possible, this will ensure that they don't go missing, get contaminated by passers by or cause an obstruction.

We request that all containers are returned to your property within 24 hours of your collection being completed, failure to do so could result in a Fixed Notice Penalty Notice being issued to the householder.

Complete our online form to report bins/containers being left on the public highway permanently

Assisted bin collections

We offer a free assisted bin collection service to residents who might not be able to put the bins out for collection themselves.

View information about requesting help with putting your bins out

Bin day reminder service

You can receive a free weekly reminder for your scheduled collections so you never forget what containers to present.

Sign up for bin day reminders, view your collection days and download a calendar

Last updated : 17 July 2024

Reporting a missed collection

Handy hints when completing the online form

  • Ensure you include your name, address and daytime contact details when completing the form
  • Include details of where the bin/containers are, sometimes a different collection crew are be sent back and may not be familiar with the street/road collection points.

Complete our online form to report a missed bin collection

Reporting a missed bin outside normal office hours 

If you are making this request outside normal office hours (Monday to Friday 9am - 5pm), on a weekend or bank holiday it will be dealt with on the next working day.

When will my bin get re-collected?

  • Our contractors have until 5pm, the next working day, to return to the missed collection, please note the next working day for missed collections reported on a Friday will be the following Monday.
    • Veolia only collect containers on a Saturday if there has been a Bank Holiday and collections are a day later.
  • You must ensure that your missed containers are placed at the agreed collection point, when reporting your missed collection.
  • If our contractors have reported a problem with your collection, you may receive an automated email to advise you of this. If you disagree with this, you will need to call our Contact Centre on 01952 384384.
  • You may also be contacted by a member of the Recycling and Waste team, so please ensure you provide up to date day time contact details.

Last updated : 1 October 2024