Online portal

You can now register complaints or enquires for the Environmental Protection team by visiting our online portal.

Important information for Apple device users

We are currently aware of an issue affecting access to the reporting portal on Apple devices, including iPhones and iPads. This may mean you are unable to submit a report online.
If you experience this issue, please email the details below to: public.protection@telford.gov.uk, and we will log the report on your behalf.

Please include:

  • Your full name
  • Address
  • Telephone number
  • Email address
  • The location of the issue (full address or What3Words)
  • A detailed description of the concern, including relevant dates and times
  • Any supporting evidence (for example photographs or diary sheets)
  • A screenshot of the error message you receive when trying to use the portal

To ensure we can accurately log and assess your report, all of the above information is required. If essential details are missing, we may need to contact you for further information before the report can be progressed.

Once logged, the team aims to make initial contact within five working days.

Please be assured that we are working with our third party system provider to resolve this issue as quickly as possible. We apologise for any inconvenience caused and thank you for your patience.

Important information

Please read this guidance before starting any work on asbestos cement products.

Asbestos cement was commonly used in a lot of DIY products between 1930 and 1980. Typical examples include:

  • roofing tiles and sheets
  • rainwater pipes and guttering
  • bath panels
  • insulation boards etc.

Asbestos cement products typically contain between 10 - 15 % bound Asbestos fibres, but may contain up to 40%.

Removal

We recommend that you hire a licensed contractor to remove and dispose of asbestos.

If products made from asbestos cement are in good condition, they are often best left where they are. If they are damaged, it may be possible to repair by sealing or enclosing the material. Always seek advice on the most appropriate method.

Sometimes asbestos cement products may be used to provide fire protection, and should therefore be replaced with a suitable alternative.

Visit the Health and Safety Executive website for guidance if you wish to remove asbestos yourself

Last updated : 6 May 2026

I have household asbestos I need to dispose of, what do I need to do?

Any household asbestos you remove can be disposed of at either of our Household Recycling Centres in a specific sealed skip.

View information about Halesfield HRC View information about Hortonwood HRC

Please do not take any asbestos to the HRCs without calling them in advance, they need to confirm there is space in the sealed skip and that you have used the correct wrapping for the asbestos.

Please note the site staff are not able to offer assistance with lifting or carrying the wrapped asbestos due to the nature of the waste.

Contact numbers for both HRCs:

  • Monday to Sunday, 9am - 5pm
    Telephone: 0203 5676482

What should you use to wrap your asbestos?

  • Bags certified to UN2590 standard:
    •  suitable for smaller quantities of asbestos.
       
  • 1000 gauge plastic wrap:
    • suitable for wrapping large sheets.

Free asbestos bags/plastic wrap

  • You can call the site directly to arrange to collect your free asbestos bags certified to UN2590/1000 gauge plastic wrap.
  • You can also pop along to either site between 9am - 5pm, Monday to Friday and collect.

Important information:

  • Visit the Health and Safety Executive website to check for information on how to safely handle and remove asbestos from your residential property
  • always wear a suitable face mask when handling asbestos to stop you breathing in harmful dust
  • wear gloves when handling asbestos
  • to minimise dust generation all asbestos materials should be thoroughly wetted prior to removal
  • use a strong/heavy duty tape when sealing and wrapping the asbestos
  • ensure no asbestos is exposed once wrapped, wrap those corners tightly, any exposed asbestos will be refused
  • do not take asbestos to the HRC sites without calling first as you may be turned away, we need to ensure there is space available in the sealed asbestos skip
  • the maximum sized pieces of wrapped/taped asbestos we can accept are 4ft x 6ft pieces
  • we will only accept asbestos once the load has been inspected by the site attendant and they are satisfied with the wrapped state.

Last updated : 25 September 2024