Contact Us
If you need to provide us with information regarding your Business Rates account, please use one of the following online webforms:
- to report occupation or vacation of a property
- apply for a business rates relief
- to request a refund
- to sign up for e-billing
- to sign up for Direct Debit
- to check your Rateable value
- change the frequency or duration of your instalment plan
- to appeal an exemption or relief decision.
Supporting evidence
If we have requested additional information or supporting evidence, please upload the relevant documents below.
Depending on your circumstances, we may ask for one or more of the following:
- a copy of your lease or your tenant’s lease
- a letter of authority allowing you to act on behalf of a business
- documentation relating to company administration
- payment remittance advice
- photographs supporting a claim for empty property exemption
- bank statement
- site plan.
To upload evidence, please complete the form below.
It’s helpful to have your Business Rates account number ready before you begin.
Use our online form to upload evidence
Online account
To view your balance at any time, review recovery notices or to manage payments, please register for an online business rates account.
Sign into My Business Rates account
Business Rates Recovery enquiries
You can find useful information regarding the recovery process on our dedicated web page.
If you have a query regarding a recovery notice you have received or any ongoing action that has been taken, please complete the general enquiry form and select Business Rates Recovery.
General enquiries
If your enquiry relates to something else, please complete the following form: -
Last updated : 2 April 2026