Understanding your bill
Your business rates bill can be confusing. There is an example of a bill below and we have put a key underneath that answers some of the questions that we get asked a lot:

- The name(s) of the persons/company who are liable for business rates. View information on who is liable for Business rates.
- The contact address for the business rates payer.
- This is the date the bill has been issued. Business rates bills are posted second class, or if you have opted for e-billing, they will be sent by email. Register for e-billing - Online form - Telford & Wrekin Council
- This is your unique business rates account number. If you need to contact us, or pay your bill you will require this number. Your Rateable Value (RV) is your open market rental value on 1 April 2021, provided by the Valuation Office Agency (VOA). Visit the VOA if you wish to challenge this value.
- This is the description the VOA have given your property.
- The online key is a unique code on each bill that gives you access to your www.telford.gov.uk/mybusinessrates
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Is the property address which the business rates bill is for.
- There are 5 business rates multipliers: -
• Small Business Multiplier (RV less than £51,000)
• Small Business RHL Multiplier (RV less than £51,000)
• Standard RHL Multiplier (RV £51,000 to £499,999)
• Standard Non-Domestic Rating Multiplier (RV £51,001 to £499,999)
• Higher Business Rate Multiplier (RV £500,000 or more) Telford & Wrekin Council | Business Rates Multipliers
- The base liability is based on the previous year’s bill; it represents the amount before transitional relief is applied. It is the unadjusted rate bill, used to phase in changes following a revaluation.
- The appropriate fraction is used in the calculation of transitional relief. Transitional relief is applied to cap increases beyond a certain percentage, to prevent steep increases in charges. The appropriate fraction is made up of two elements:
• The cap
• The inflation factor
These figures are set by central government, find more information by visiting the GOV.UK website.
- The figure is calculated by multiplying the Base Liability (point 9) by the appropriate fraction (point 10)
- This is the charge for the stated date period, multiplying your RV by the applicable multiplier.
- Transitional relief limits how much your bill can change each year as a result of a revaluation. This means changes to your bill are phased in gradually, if you're eligible. Visit the GOV.UK website for further information about business rates transitional relief.
- Any further Business Rates Relief will be detailed here, alongside the total payments you have made to date towards your bill.
- The amount of the charge you have left to pay by 31 March. This includes any amount owing for previous financial years.
- Your payment method, instalment dates and the amounts due. If you pay by Direct Debit, this will be taken automatically from your bank account. If you are not set up on Direct Debit you must pay by an alternative method. Paying your business rates.
To pay over 12 months instead of 10 months follow this link Business Rates Instalment Plan - Online form - Telford & Wrekin Council
Please note: The barcode if you wish to pay your bill at a pay point or post office outlet is now detailed on the back of the bill.
Related business rates services and forms:
- view information about how to apply for a business rates relief scheme
- view information about registering for e-billing
- view information about how to sign up to pay your business rates by direct debit
- view information on how to manage your account online
- view information about how to pay your business rates online
- view information about how to request a refund on your business rates account.
Last updated : 27 March 2026