Customer notice

2021 saw residents feedback, guide positive changes to the way bus services operate in Telford and Wrekin. 

These included the introduction of six new routes including the work express, rural routes and new routes for schools and colleges – carrying more than 350,000 journeys so far. 

We’d like to ask for your help once again, to see if any more changes can be made to support passengers. 

This survey will allow us to gather feedback and while we can’t promise to introduce all the suggestions, where possible and within budget we will do all we can to make changes for the better. 

Please complete the online survey.


Customer notice

Travel Telford Services 99, 100, 101, 102, 103, 104 and 105 have the following ticket prices fixed by Telford & Wrekin Council:

Adult

  • Single £2
  • Day ticket £4
  • 7 day £15
  • 28 day £50
  • 365 day £500

Children (under 19s)

  • Single £1
  • Day ticket £2
  • 7 day £7.50
  • 28 day £27.50
  • 365 day £275

Please note: that these tickets are only valid on Travel Telford Services 99,100,101,102,103,104 and 105. All Travel Telford services will accept Arriva tickets.

Last updated : 12 May 2025

How to use QR codes to get up to date bus times for your stop

Telford & Wrekin Council is introducing a QR code system at bus stops to enable you to receive up to date information on buses at your stop direct to your phone.

The codes are now available on the vast majority of stops on the following routes:

  • 1
  • 2
  • 3
  • 4
  • 7.

Watch our YouTube video on how to use QR codes at bus stops

 

Last updated : 6 December 2024

In Telford & Wrekin the majority of bus stops and shelters are installed and maintained by the Borough Council however there are a number of shelters that are the responsibility of the Town and Parish Councils.

If you report damage to a bus stop or shelter we will identify who is responsible for the shelter and ensure that it is repaired.

Complete the online form to report a problem with a bus stop or shelter

If you think that a road would benefit from a new bus stop or shelter please let us know by contacting highways@telford.gov.uk.

Last updated : 12 May 2025