If you think your council tax bill is wrong please tell us as soon as possible. 

Please state clearly why you disagree with our decision and provide supporting evidence where possible.

Remember, you must continue to make payments whilst you are appealing. If your appeal is successful you will be entitled to a refund.

You can appeal your council tax liability if:

  • we have sent the bill to the wrong person
  • your home should be exempt from Council Tax
  • the amount of the bill is incorrect for example, if you think you should have a discount.

Appeals can be made in writing to:

Telford & Wrekin Council
Revenues Service
PO Box 249
Telford
TF3 4LP.

Or email us at council.tax@telford.gov.uk.

If we agree that your bill is wrong we will send you a new one. If we decide the bill is correct we will contact you giving a full explanation.

Last updated : 22 July 2024

If you think your Council Tax banding may be wrong, you can contact the Valuation Office Agency by visiting the GOV.UK website to discuss your reasons either by phone or in person. Most queries about Council Tax bands can be resolved quickly and easily this way.

If your case can't be resolved immediately, the Valuation Office Agency may carry out a more detailed review of your band.

Before you contact the Valuation Office Agency to query your Council Tax band, please note that:

  • a band review can place your property in a lower or higher band, or leave it unchanged
  • band A is the lowest Council Tax band - if your home is already in band A, it can't be reduced further.

What if your case hasn't been resolved?

If you’re still unhappy with your Council Tax band after contacting the Valuation Office Agency, you might be able to formally challenge the band. Challenges should be made within 6 months of:

  • a change in the band of a property
  • becoming the new council tax payer for the property
  • where disabled adaptations have been made.

Making an appeal/challenge does not entitle you to withhold payment. If your appeal is successful you will be entitled to a refund of any overpaid Council Tax, so you should keep paying whilst you are appealing.

Last updated : 5 September 2024