During these difficult and uncertain times, our top priority is to protect and care for all residents, visitors and employees in our borough. After careful consideration, we have decided to temporarily stop face-to-face benefit claim appointments. If you are making a claim for Housing Benefit and/or Council Tax Reduction, please complete the application form and select an appointment - but don't attend Southwater. We will contact you to discuss how we will complete your claim. Please include a telephone number that we can contact you on.
Most working age customers will need to claim Universal Credit for help with their rent from 14 November 2018. View more information about eligibility.
Universal Credit will not cover Council Tax, so if you need help to pay your Council Tax, you will need to start a claim for Council Tax Reduction.
The quickest way to make an intention to claim Housing Benefit and Council Tax Reduction is to complete our online form.
You will be asked questions about your personal circumstances and be told what evidence you will need to provide.
At the end of the form, you'll be able to book an appointment for a Benefit Assessment Officer to call you back to complete your application. If you are not able to go online, please contact us on 01952 383838 and an appointment will be made for you.
There are separate forms for customers of working age and those who have reached pensionable age (check your pensionable age). From 13 August 2019, both members of a couple must have reached pensionable age to complete the pensionable age form.
Please make sure that you have all of your personal details ready when you complete the form, including:
- your National Insurance number and that of your partner, if you have one
- the full address that you want to claim for, including its postcode
- details of the income you and your partner receive. If you are pensionable age, you will also need the income details of any non-dependants who live with you
- if you or your partner are working, the name of your employer, date you started work, number of hours you normally work and how often you are paid.
- the full name(s) and date(s) of birth of everyone who lives with you
- if you or your partner is not a British Citizen, the details of yours or their work history for the last two years.
What happens after I submit my form?
When you submit your form, you will be sent two emails. One will confirm the date and time of your telephone appointment. The second will confirm the evidence we will need to see; if you are able to, please email this information to us at email@example.com in advance of your appointment. Please remember to include your name and address in the email.
It would also be useful if you could include the reference number you were sent in our appointment confirmation email. This will begin with an “e” and be followed by six numbers - for example: e-123456.
Documents you will need to support your claim
If this is your first claim in the Telford & Wrekin area:
|National Insurance number||National Insurance card, National Insurance confirmation letter, payslip, benefit award letter.|
Passport, driving licence, medical card, birth certificate, utility bill for your current address, marriage or adoption certificate, divorce document.
For all claims:
|Earnings||Last two monthly payslips or last five weekly payslips.
If you have just started work, we will accept your Contract of Employment and the number of hours you are contracted-for to work out an estimate of your pay. You will still have to provide your first two months or five weeks payslips when you receive them.
|Benefits and pensions||Benefit award/entitlement letter, pension advice/pay slip, bank statement showing regular payment.|
|Bank accounts other capital and properties||Last three monthly statements for each account, Post Office/savings book, premium bond certificate, stocks and shares certificates.
Proof of ownership, mortgage, property valuation.
If you rent out a property, you need to provide proof of the rent you receive from your tenant.
|Dependant children||Name, date of birth and child benefit proof for each child.|
|Non-dependants||Name, date of birth, National Insurance number and income details.|
What will happen during the telephone appointment?
Important: Please ensure that you have your phone switched on, charged and are ready to accept our call as we won't be able to complete your claim if we can't contact you.
A Benefit Assessment Officer will call you. They will:
- Check your details, income and capital with you.
- When all of the required information has been provided, assess your entitlement to Council Tax Reduction and give you details about how much you are entitled to.
- If you have been unable to email us proof of your income and capital, discuss how this could be provided.
Already receiving benefits?
If you are already receiving Housing Benefit and/or Council Tax Reduction, and wish to report a change in your circumstances, please make sure that you use our change in circumstances form instead.
Need to apply for Universal Credit?
For more information and to make a claim for Universal Credit, please visit the Universal Credit website.
Last updated: 24/04/2020 10:02