If you are unhappy with your experience of using council services, we want to know - so that we can put things right and improve how we do things in the future.
This process can be used by anyone who wants to make a complaint or raise concerns about the service they have received (or about any actions or decisions made) by adult social care.
This process is for children and young people to use if they would like to share their opinions about the care or services they have received. An adult may use this process to complain on behalf of a child.
If you have a complaint about a school or teacher, you will need to contact the school directly as they will have their own complaints procedure. Find out more information.