This information is for Telford & Wrekin Council tenants only and provides guidance and information about your tenancy, rent and repairs.

If you are homeless or worried about losing your home, contact the Housing Solutions team as soon as possible on 01952 381925.

View more information about homelessness for information and support

If you have care and support needs, Extra Care housing may be a suitable option, offering independent living with access to care and support when needed.

Visit the Live Well Telford website for more information about Extra Care housing

Telford & Wrekin Council became a registered provider in September 2020 following the purchase of 23 specialist homes to support people experiencing rough sleeping.

Although the Council does not own or manage any general needs housing, it does provide a small number of specialist properties for vulnerable residents who require additional support.

Tenancy, rent and repairs

If you are a Telford and Wrekin Housing tenant, you can contact the Housing team to report a repair, discuss your tenancy, or get help with rent-related enquiries.

Please note that responses to email enquiries can take up to three working days.

Waiting lists

Please do not contact the Telford & Wrekin Housing team about a waiting list for Council properties, as we do not operate a waiting list.

Policies

View our tenant policies, which explain how we manage repairs, rents, complaints, tenant involvement and other tenancy matters.

Working together with tenants

If you would like to play a more active role in helping us manage and improve our housing services, please get in touch with the Telford and Wrekin Housing team.

We also carry out annual tenant satisfaction surveys to gather your feedback and understand how well we are performing as your landlord.

Anti-social behaviour (ASB)

ASB is a term used to describe a range of activities that can cause nuisance, alarm or distress to individuals or the wider community.

Telford & Wrekin Council, the police and housing associations work together and have a range of powers to tackle anti-social behaviour and help keep communities safe.

View more information about anti-social behaviour if you have any concerns in your neighbourhood

Complaints

If you are unhappy with the service you have received, you can make a complaint to us.

If you remain dissatisfied after we have dealt with your complaint, you can contact the Housing Ombudsman Service.

Visit the Housing Ombudsman Service website

The Housing Ombudsman's contact details are:

Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ

Telephone: 0300 111 3000
Email: info@housing-ombudsman.org.uk