Customer Contract, Customer Strategy and Digital Strategy

Our customers are at the heart of everything we do, and we want to ensure that the experience they have is outstanding. With this in mind, a new Customer Strategy has been developed, which sets out our vision to work with our customers to develop quality services that are accessible to all and to make every contact count.

The strategy describes what we want to achieve to realise this vision and how we will deliver it. It sets out how we will continue to modernise our approaches to reflect innovations in technology and changing customer expectations.

A formal consultation concerning the draft aims of the strategy took place between 25 September 2020 and 23 October 2020. It confirmed that there was strong support for the strategy, with 83% of respondents agreeing with its vision and aims.

The strategy was approved by cabinet on 7 January 2021 and will be implemented with immediate effect.

Download the Customer Strategy to view our vision to work with customers to develop quality services that are accessible to all

If you would like to view these downloads in a different format, please email customer.insight@telford.gov.uk or call the Customer Insight team on 01952 382006.

Last updated: 17/06/2021 09:41

  1. Customer Contract
  2. Customer Strategy
  3. Digital Strategy
  4. Contact