Customer Contract, Customer Strategy and Digital Strategy

Our customers, who are made up of residents and stakeholders in the Borough, are at the heart of everything we do, and we want to make sure that we maximise the potential of digital technology in how we communicate and interact with our residents, customers and partner organisations through providing the right digital environment within communities.

Our vision is to create a better borough through digital innovation, providing seamless connectivity for all and encouraging more take-up of information and services online.

The strategy is set into 4 themes:

  • digital customers
  • digital communities
  • digital place
  • digital workforce.

The strategy highlights the initial actions planned, to deliver our aims through to the end of 2023/2024. This will be reviewed annually, with progress being reported to members

The strategy was approved by cabinet on 10 June 2021 and will be implemented with immediate effect.

Download our Digital Strategy

If you would like to view these downloads in a different format, please email customer.insight@telford.gov.uk or call the Customer Insight team on 01952 382006.

Last updated: 17/06/2021 11:00

  1. Customer Contract
  2. Customer Strategy
  3. Digital Strategy
  4. Contact