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Telford & Wrekin Council housing

Telford & Wrekin Council became a Registered Provider in September 2020 due to the purchase and renting of 23 specialist units of accommodation for rough sleepers. Whilst we do not hold any general needs housing stock we do have a small number of properties that are specialist units for more vulnerable clients who require support. 

We do not hold a waiting list for properties. Please do not email in to be asked to be on a waiting list as we do not have any properties for general need and therefore do not hold a waiting list. If you are homeless or threatened with homelessness you can visit our Homelessness page for more information.

This page provides information to our tenants only regarding their tenancy with Telford & Wrekin Council. 

Contact details

Tenants of Telford and Wrekin Housing can contact 01952 381950 to report a repair, discuss your tenancy or to pay your rent. Alternatively you can email: housingadmin@telford.gov.uk where we will respond within 3 working days.

Please do not email regarding a waiting list for our properties as we do not hold a waiting list.  

You should contact Housing Solutions if you are homeless or threatened with homelessness on 01952 381925 or visit our Homelessness page for more information

Tenant involvement

If as a tenant you would like to be more involved in how we manage our homes, you can contact us on the above number for more information.

We will also send out annual satisfaction surveys to gain your feedback on how you feel we are doing as your landlord.

Anti Social Behaviour

If you have any concerns regarding Anti-Social Behaviour in your neighbourhood.


If you are not satisfied with our service, you can make a complaint to us.

If you remain dissatisfied with our service you can also complain to the Housing Ombudsman Service. Visit the Housing Ombudsman Service website for more information

The Housing Ombudsman's contact details are:

Housing Ombudsman Service
PO Box 152
L33 7WQ

Telephone: 0300 111 3000
Email: info@housing-ombudsman.org.uk

Last updated: 22/05/2024 08:17