Due to maintenance work on MyTelford the Report it and Request it forms are currently unavailable via the mobile app and website

If you need to report an urgent issue then please contact the Customer Contact Centre on 01952 384384. We apologise for any inconvenience caused and expect service to resume as soon as possible.

Customer Services

Make a complaint

Make a complaint

We are committed to providing you with the best possible service, but if things go wrong we want to know so we can put them right.

Comments, compliments and feedback

Comments, compliments and feedback

We want to hear about your experiences of using Council Services as your feedback is important to help us understand how we can improve and recognise what we are doing well.

Become a mystery customer

Become a mystery customer

Telford & Wrekin Council would like our customers to test our services to ensure that we are providing the best possible service.

Customer Contract, Customer Strategy and Digital Strategy

Customer Contract, Customer Strategy and Digital Strategy

Telford & Wrekin Council believe that all of its customers have the right to receive the best possible service, day in and day out. Please view our Customer Contract and Strategies.

Customer Service Performance

Customer Service Performance

We’d like to share with you our Customer Service Performance information.

You said, we did

You said, we did

We would like to share some of the actions we’ve taken following feedback from our customers.

First Point Roadshows

First Point Roadshows

Bringing Council services to your neighbourhood.