Online payments - issue with Google Chrome

There is currently an issue with our payment system when using Chrome v84 and higher, our payment provider is looking into this issue. For the time being we recommend using an alternative web browser.

Online payments - issue with Google Chrome

Customer Charter, complaints, compliments and feedback

Become a mystery customer

Become a mystery customer

Telford & Wrekin Council would like our customers to test our services to ensure that we are providing the best possible service.

Customer Services Charter

Customer Services Charter

Telford & Wrekin Council believe that all customers should receive a good standard of customer service, please view our charter.

Make a complaint

Make a complaint

We are committed to providing you with the best possible service, but if things go wrong we want to know so we can put them right.

Comments, compliments and feedback

Comments, compliments and feedback

We want to hear about your experiences of using Council Services as your feedback is important to help us understand how we can improve and recognise what we are doing well.