The Duke of Edinburgh 1921 - 2021

On Friday 9 April 2021 Buckingham Palace announced with great sorrow the death of His Royal Highness Prince Philip, The Duke of Edinburgh. View details about the arrangements during this sad time, and how you can express your grief and thoughts..

Customer Contract, Customer Strategy, Complaints Compliments and Feedback

Become a mystery customer

Become a mystery customer

Telford & Wrekin Council would like our customers to test our services to ensure that we are providing the best possible service.

Customer Contract and Customer Strategy

Customer Contract and Customer Strategy

Telford & Wrekin Council believe that all of its customers have the right to receive the best possible service, day in and day out. Please view our Customer Contract and Strategy.

Make a complaint

Make a complaint

We are committed to providing you with the best possible service, but if things go wrong we want to know so we can put them right.

Comments, compliments and feedback

Comments, compliments and feedback

We want to hear about your experiences of using Council Services as your feedback is important to help us understand how we can improve and recognise what we are doing well.