Mystery Customer Programme

The Mystery Customer Programme logo

As a Council, we want to know what it is like to be a customer of our services, to gain an insight into what our customers expect and the level of service they receive.

Our Mystery Customer Programme will measure our services with the aim of improving customer satisfaction and the overall customer experience by continually and consistently capturing customer feedback.

As a proactive Council, we want to constantly improve and set clear service standards that complement our Customer Contract and Customer Strategy.

Last updated: 20/04/2021 12:51

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