Latest monthly figures
In October 2023:
- our Corporate Contact Centre answered 17,913 calls with an average answer time of 1.6 minutes
- 95.9% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
- it took an average of 12 days to respond to Corporate Complaints against a target of 15 working days
- 45 items of positive feedback were received.
Annual figures
In 2022/23:
- our Corporate Contact Centre answered 268,241 calls with an average answer time of 1.1 minutes
- 91.2% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
- it took an average of 11 days to respond to Corporate Complaints against a target of 15 working days
- 566 items of positive feedback were received.
Last updated: 10/11/2023 12:21
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