Latest monthly figures
In February 2023:
- our Corporate Contact Centre answered 18,952 calls with an average answer time of one minute
- 92.3% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
- it took an average of 10 days to respond to Corporate Complaints against a target of 15 working days
- 38 items of positive feedback were received.
Annual figures
In 2021/22:
- our Corporate Contact Centre answered 239,837 calls with an average answer time of 1.1 minutes
- 92% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
- it took an average of 12 days to respond to Corporate Complaints against a target of 15 working days
- 475 items of positive feedback were received.
Last updated: 02/03/2023 15:46