Customer Service Performance

Latest monthly figures

In February 2023:

• our Corporate Contact Centre answered 18,952 calls with an average answer time of one minute
• 92.3% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
• it took an average of 10 days to respond to Corporate Complaints against a target of 15 working days
• 38 items of positive feedback were received.

Annual figures

In 2021/22:

• our Corporate Contact Centre answered 239,837 calls with an average answer time of 1.1 minutes
• 92% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
• it took an average of 12 days to respond to Corporate Complaints against a target of 15 working days
• 475 items of positive feedback were received.

Last updated: 02/03/2023 15:46