Essential maintenance to My Telford and the My Telford app

From Friday 22 September 2023 to Monday 25 September 2023, there will be disruption to all online services accessed through My Telford and the My Telford app. We apologise for any inconvenience.

Customer Service Performance

Latest monthly figures

Graphic showing the monthly performance statistics for the Customer Service team.

In August 2023:

  • our Corporate Contact Centre answered 18,729 calls with an average answer time of 1.2 minutes
  • 97% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
  • it took an average of 11 days to respond to Corporate Complaints against a target of 15 working days
  • 66 items of positive feedback were received.

Annual figures

A graphical summary of our 2022-2023 Customer Service Performance figures.

In 2022/23:

  • our Corporate Contact Centre answered 268,241 calls with an average answer time of 1.1 minutes
  • 91.2% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
  • it took an average of 11 days to respond to Corporate Complaints against a target of 15 working days
  • 566 items of positive feedback were received.

Last updated: 07/09/2023 13:57

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