Customer Service Performance

Latest monthly figures

In August 2023:

• our Corporate Contact Centre answered 18,729 calls with an average answer time of 1.2 minutes
• 97% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
• it took an average of 11 days to respond to Corporate Complaints against a target of 15 working days
• 66 items of positive feedback were received.

Annual figures

In 2022/23:

• our Corporate Contact Centre answered 268,241 calls with an average answer time of 1.1 minutes
• 91.2% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
• it took an average of 11 days to respond to Corporate Complaints against a target of 15 working days
• 566 items of positive feedback were received.

Last updated: 07/09/2023 13:57