Customer Service Performance

Latest monthly figures

In October 2024:

• our Corporate Contact Centre answered 16,134 calls with an average answer time of 0.8 minutes
• 91.3% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
• it took an average of 8 days to respond to Corporate Complaints against a target of 15 working days
• 65 items of positive feedback were received.

Annual figures

In 2023/24:

• our Corporate Contact Centre answered 212,074 calls with an average answer time of 1.3 minutes
• 92.3% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
• it took an average of 10 days to respond to Corporate Complaints against a target of 15 working days
• 639 items of positive feedback were received.

Last updated: 04/11/2024 17:50