Customer Service Performance

Latest monthly figures

Graphic showing the monthly performance statistics for the customer service team

In October 2021:

  • our Corporate Contact Centre answered 18,315 calls with an average answer time of 1.1 minutes
  • 91.2% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
  • it took an average of 10 days to respond to Corporate Complaints against a target of 15 working days
  • 33 items of positive feedback were received.

Annual figures

A graphical summary our 2020-2021 Customer Service Performance figures.

In 2020/21:

  • our Corporate Contact Centre answered 228,251 calls with an average answer time of 1.2 minutes
  • it took an average of 12 days to respond to Corporate Complaints against a target of 15 working days
  • 392 items of positive feedback were received.

Last updated: 08/11/2021 11:08

  1. Statistics
  2. Contact