Worried about money?

There’s lots we can do to help. Find out what support is on offer.


Telford & Wrekin Council uses Zivver for sending personal and confidential information securely

In the late Autumn of 2023, the Council will use Zivver to securely send personal/sensitive information. This way, we can guarantee that we send sensitive information using the latest security and that no one but you can read the contents of the email.

How can you access a securely sent message?

Did you receive a secure email from the Council? If so, you can open this message by clicking the blue link that says ‘Click for message’. When you do, the secure Zivver environment will automatically open. To access the message, you have to insert an access code or an SMS code.

Opening a message with an access code

You have received a secure message. The person sending you this message wants to be certain that only you can read it. That is why the sender has given you an access code via regular mail, by phone, or in person. Click ‘Click for message’ and insert this access code. You can now read the message. Haven’t you received an access code? If so, contact the sender.

Opening a message with an SMS code

You have received a message that is secured with an SMS code. The person sending you this message wants to be certain that only you can read it. Click ‘Click for message’ and then click ‘Send SMS’. Insert the code that you have received on your phone. You can now read the message.

Want to respond to an email that was sent via Zivver?

You read the message that was sent via Zivver on a secure web page. If you want to respond to the message, you can do so on this page. Click ‘Reply’. You can type your message in the editor window. You can also add attachments if needed using the ‘Add attachments’ (paper clip) button. Click ‘Send’ to send your reply. When the recipient of your message responds, you will receive another notification message.

Inform us of changes in your email address and phone number!

It is very important that you immediately inform us of changes in your email address or mobile phone number. That way, we can keep communicating securely with you. Please inform your contact within the Councilwhen such changes occur.

More about Zivver

Zivver allows you to send emails and exchange files securely. Zivver encrypts messages with sensitive content, such as personal data, files, reports, or other information you want to send securely. If you send a message via Zivver, it is guaranteed to be safe. This means that no one but the sender and the recipient have access to the message. Not even hackers. Additionally, Zivver uses smart technologies to prevent users from sending sensitive information to the wrong recipient.

Last updated: 11/08/2023 10:30