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The Dial-a-Ride scheme offers a door-to-door service for residents who cannot access conventional public transport due to mobility problems.

It also offers a door-to-bus stop service for residents who are unable access conventional public transport due to the fact that there is no public transport access where they live.

The service is available to residents who are eligible and who qualify under certain criteria. To apply to use the service please complete the online application form (link to application).  providing any evidence required. You will be contacted by a member of the Passenger Transport Team once your application has been received to discuss eligibility and suitability prior to accessing the service.

Please note: that you are not eligible for Dial-a-ride if you have access to a mobility car.

Please also note that for those applying on the basis of no access to public transport we will assess the application based on the walking distance to the nearest bus stop. If the bus stop is further than 3 miles then you will qualify for the service. Passengers who qualify under the ‘no access to public transport’ criteria will be picked up from their home address and taken to the nearest bus stop to access the wider public transport network.

Futher information

All vehicles are easy to access, having the ability to carry passengers in wheelchairs. All staff are fully trained in disability awareness and passenger safety to ensure the comfort and well-being of customers.

All trips must be pre booked by phoning 01952 388000 between 9am and 3pm - lines are open daily Monday - Friday - excluding bank holidays.

Dial-a-Ride is available between 11am and no later than 1pm at the pick-up point Mondays to Fridays, excluding bank holidays.

Trips must be booked a week in advance. Early booking is essential to get the time you want and to avoid disappointment.

Please note: we are not able to transport mobility scooters for safety reasons.

Fares are charged £2 each way. We are unable to accept concessionary passes on the dial a ride service.

Last updated: 17/01/2023 14:59

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