The Telford and Wrekin Concessionary Travel Scheme offers a number of travel opportunities to residents who are age-eligible, or people with disabilities who qualify under certain criteria.

The scheme includes the new English Concessionary Travel Pass, which allows free travel on local bus services throughout England between 9.30am and 11pm on Mondays to Fridays, and at any time on Saturdays, Sundays and Bank Holidays.

Please note: Local bus services do not include booked excursions or long-distance coach travel, such as provided by National Express. Neither does it cover rail-replacement journeys.

Bus pass – age-related

You can apply online for your age-related bus pass once you have reached State Pension age. To do this you will need to upload a suitable photograph.

Apply online for a concessionary bus pass

If you are unable to complete our online application form, you can either:

View the opening hours and contact details of our libraries

Please note that some of these libraries have opening hours with both self-service only times and staffed hours. Please attend them during staffed hours if you would like to pick up a paper application form or have your photograph taken.

Important information

  • This process will use Experian to authenticate your age and address but does not form part of a credit check.
  • So we can process your application, please provide a suitable photograph, proof of address and a form of ID (passport, birth certificate or driving licence).

Renewals of age-related bus passes

Age-related bus pass renewals are now processed automatically and will be sent directly to your home within 60 days of your current bus pass expiry date.

Bus pass – disability-related

View our eligibility page to check your eligibility for a disability-related bus pass

You can apply online and upload a photograph and evidence of your address, age and disability.

Apply online for a concessionary bus pass

If you are unable to complete our online application form, you can either:

View the opening hours and contact details of our libraries

Please note that some of these libraries have opening hours with both self-service only times and staffed hours. Please attend them during staffed hours if you would like to pick up a paper application form or have your photograph taken.

Once all of your documentation has been checked, it will be forwarded to our Concessionary Travel team for processing.

Renewals for disabled bus pass holders

Disability-related bus pass holders will be issued with a letter to request re-application at least six to eight weeks before the expiry date of the current pass. Details of how to renew it will be included within the letter.

What if I need a carer to travel with me?

If you are unable to travel without assistance, you may be entitled to a special travel pass called +C, which entitles a companion to travel with you. To qualify, someone must receive Carer’s Allowance or have an underlying entitlement to Carer's Allowance. You will need to provide evidence of this so that we can award you with a +C travel pass. The carer does not need to be the same one every time.

Travel for your companion will be restricted to journeys that start within the Telford and Wrekin area, and the usual time restrictions will apply.

Lost, damaged or stolen bus passes

If you wish to replace a lost, damaged or stolen bus pass, please call the Concessionary Travel team on 01952 383867. There is a £10 charge to cover the costs of replacing a bus pass. Stolen cards will be replaced free of charge on production of a valid police crime reference number.

Other concessions available

If you choose not to take up an English Concessionary Travel Pass and are of State Pension age, disabled or mobility-impaired, you may still choose one of the following concessions:

Visit the GOV.UK website to check you State Pension age

  • A Disabled Persons Railcard offers up to one-third discount off most national rail travel for £20 for a year or £54 for three years.

Visit the Disabled Persons Railcard website to apply for a one-third discount

  • Dial-a-Ride offers a door-to-door service for residents who cannot access conventional public transport due to mobility problems.

View our Dial-a-Ride page for residents who cannot access conventional public transport due to mobility problems

Last updated : 18 June 2025

If you live permanently in Telford and Wrekin, and you feature within at least one of the groups listed below, you may be entitled to concessionary travel:

  • since 6 April 2010, the age of eligibility for concessionary travel for women has been their State Pension age, and for men it has been the State Pension age of a woman born on the same day.
    Visit the GOV.UK website to check your State Pension age
    • (when using this service, remember to tick 'female' even if you are male)
  • you are registered blind or are partially-sighted, having either total or a high degree of visual loss
  • you are profoundly or severely deaf and/or without speech
  • you have a disability or injury that has a substantial and long-term adverse effect on your ability to walk
  • you have no arms, or have long term loss of the use of both arms
  • you have a learning disability
  • you have been prevented from holding, or would be refused, a driving licence under Part III of the Road Traffic Act 1988 under Section 92 of the Act (physical fitness) on grounds other than the persistent mis-use of drugs or alcohol.

Last updated : 9 December 2024

Concessionary bus pass

Please use our online form to apply:

Download a printable version of the concessionary bus pass application form (.pdf Size: 150Kb)

Complete the online form to apply for a concessionary bus pass

We will need to see documentation proving your address for all new applications, as well as proof of age or disability, depending on the type of concession you are applying for.

 

Please note: Age-related bus pass renewals are now processed automatically. Your new bus pass will be sent to you before your current bus pass expires.

Dial-a-Ride

Please use our online form to apply:

Complete our online form to apply for the Dial-a-Ride scheme

Last updated : 18 June 2025