Due to maintenance work on MyTelford the Report it and Request it forms are currently unavailable via the mobile app and website

If you need to report an urgent issue then please contact the Customer Contact Centre on 01952 384384. We apologise for any inconvenience caused and expect service to resume as soon as possible.

Using the My Telford App

We have launched a new "My Telford App" to make it easier and quicker for you to access council services, manage your Council accounts, report issues and track their progress - in one easy place, anytime, anywhere.

Download the My Telford App from the Apple Store (iOS)

Download the My Telford App from Google Play

To support the launch of the My Telford App we have produced several videos to demonstrate how you can access the smartphone app, register for an account and navigate around the portal.

A video from Telford & Wrekin Council, showing how to install the app:

A video from Telford & Wrekin Council, showing how to load the app and main screen:

A video from Telford & Wrekin Council, showing how to use buttons:

A video from Telford & Wrekin Council, showing how to the main menu button:

A video from Telford & Wrekin Council, showing how to register for an account:

A video from Telford & Wrekin Council, showing how to login:

A video from Telford & Wrekin Council, showing how to reset a forgotten password:

A video from Telford & Wrekin Council, showing how to change your password:

A video from Telford & Wrekin Council, showing how to use a report it form:

A video from Telford & Wrekin Council, showing how to use a request it form:

A video from Telford & Wrekin Council, showing how to use the search:

A video from Telford & Wrekin Council, showing how to monitor existing service requests using my service requests:

A video from Telford & Wrekin Council, showing additional information about the app:

A video from Telford & Wrekin Council, showing how to logout:

If you have any further queries contact us via our online form.

Last updated: 06/01/2022 09:40

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