Important information - changes to how we collect your bulky items
Collection crews will no longer be able to enter a resident's home to collect a bulky item. All items need to be presented in a safe place outside the home but still within the boundary of the property (i.e. garden or driveway) so they don't cause an obstruction to the public. Crews will collect items from the rear of properties as long as access can be gained without going through the property. Before loading, all items will be sprayed with disinfectant as a safety measure to protect staff. View our FAQs.