Bulky item collections

Customer notice - update 19 March 2021

Bulk collections are continuing with the following changes

Collection crews will no longer be able to enter a resident's home to collect a bulky item. All items need to be presented together, outside your property and within your garden or on your driveway, items should be easily accessible and presented closest to your normal collection point. Before loading, all items will be sprayed with disinfectant as a safety measure to protect staff.

View our frequently asked questions on bulky item collections


Bulky household items such as furniture and electrical appliances cannot be collected as part of your normal bin collection.

Please view the list of items we will and will not collect:

  • Armchair.
  • Baths.
  • Bed base (any size).
  • Bedroom suites - fitted/built in (one piece is classed as one item).
  • Bicycle.
  • Bookcase.
  • Carpet and underlay, (one room equals one item, carpet to be folded, rolled or bulked together and must be of a manageable size).
  • Chair.
  • Chest of drawers.
  • Coffee table (not glass).
  • Cooker, oven and hob.
  • Cot.
  • Cupboard.
  • Desk.
  • Dining table (not glass).
  • Dishwasher.
  • Dog basket.
  • Doors (internal or external - (glass to be removed or taped over).
  • Dressing table.
  • Fence panels.
  • Fire, electric and gas.
  • Fire surround, wooden.
  • Freezer (not commercial, no food to be left inside).
  • Fridge (not commercial, no food to be left inside).
  • Garden furniture.
  • Headboard.
  • Ironing board.
  • Kitchen units (one piece is classed as one item).
  • Lawn mower.
  • Mattress (any size).
  • Microwave.
  • Ottoman.
  • Patio door(s) (must be no larger than 8ft long and 4ft wide, all glass must be taped/covered securely, must not be too heavy to be physically lifted and carried by two men).
  • Play equipment.
  • Pram or pushchair.
  • Radiators.
  • Satellite dish.
  • Settee.
  • Shed - must be dismantled into pieces no larger than 2 metres by 2 metres,glass taped or removed and there must be no nails or screws protruding, this is one collection (from 1 April 2017 this option will cost £36).
  • Shelving.
  • Shower Tray.
  • Shower Cubicle (glass must safely wrapped).
  • Sink.
  • Skirting boards,(maximum bundle of five pieces, no longer than 10 feet).
  • Slide.
  • Table.
  • Television and television unit.
  • Toys.
  • Tumble dryer.
  • Vacuum cleaner.
  • Video/DVD player.
  • Wall unit.
  • Washing machine.
  • Water butt.
  • Wooden flooring, (one room equals one item, please ensure this is bulked together and of a manageable size,maximum of 8 feet lengths).

  • Asbestos.
  • Boiler (cast iron).
  • Cardboard/paper.
  • Car parts and tyres.
  • Car seats.
  • Concrete posts.
  • Concrete garden ornaments.
  • DIY materials.
  • Garage doors.
  • Garden waste.
  • Gas cylinders.
  • Glass.
  • Glass coffee table.
  • Glass dining table.
  • Hazardous waste.
  • Chemicals.
  • Plasterboard.
  • Mirror.
  • Household waste.
  • Industrial packaging.
  • Greenhouse.
  • Soil, brick or rubble.
  • Slabs.
  • Storage heaters.
  • Timber.
  • Toilets.
  • Windows.
  • Piano.

How to prepare for a collection

Do:

  • collections start at 7am, so please remember to get those items out on time for collection on your scheduled day
  • All items must be presented together, outside your property and within your garden or on your driveway, items should be easily accessible and presented closest to your normal collection point
  • do not leave items on the public footpath or highway
  • If you are leaving items out before your scheduled collection, please cover any fabric based items to ensure they do not get waterlogged
  • we will not remove soiled items
  • remove any nails from wood or furniture
  • tie, tape or bundle large amounts of wood like flooring, old furniture units, carpet and underlay
  • tape up any glass - we can only lift panes of glass if they are still in their frame and have been taped over.

Don't:

  • leave items inside your property, we can't enter parts of your home, like garages and sheds, to collect items
  • leave out any items other than those you originally booked with us - we can't collect them
  • leave out waterlogged carpets or mattresses.

Last updated: 27/04/2021 11:00

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