Bulky item collections

Important information - changes to how we collect your bulky items

Collection crews will no longer be able to enter a resident's home to collect a bulky item. All items need to be presented in a safe place outside the home but still within the boundary of the property (i.e. garden or driveway) so they don't cause an obstruction to the public. Crews will collect items from the rear of properties as long as access can be gained without going through the property. Before loading, all items will be sprayed with disinfectant as a safety measure to protect staff. View our FAQs.

From 1 April 2020 the prices for arranging a bulky collection are:

Number of Items Charge
1 - 3 £18
4 - 6 £36
7 - 9 £54
10 - 12 £72

Please note your collection booking must be paid for in advance of the collection date, if applicable. 

Amendments/changes to your collection

  • If you need to amend the items for your collection or change your bulk collection date, you must contact us within two working days of your scheduled bulk collection date to do so.

Refunds

  • Refunds will only be given (if applicable) if your bulk collection is cancelled within two working days of your scheduled bulk collection date.

Discounts

A discount is available to residents who meet one of the following conditions:

  • Telford Loyalty Card (TLC) holders receive a 10% discount - your TLC number must be provided when booking
  • households where a resident is 65 years of age or over receive one free bulk collection per year, per household, your date of birth must be provided when booking
  • residents in receipt of Council Tax Support or Housing Benefit receive a 25% discount - your reference number must be provided when booking
  • residents who have a long standing illness or disability that limits your daily activities receive one free collection per year, per household.

Last updated: 07/07/2020 08:39

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