Bulky item collections

No, please wait until at least 72 hours after your household is symptom free.

Yes, if your household is self-isolating and you have a bulk collection arranged, you will need to contact us immediately on 01952 384384 to cancel and rebook your appointment for when your isolation period has ended.

There are no changes to the number of items that can be collected, up to 12 items can still be collected as part of the bulky waste collection service. View more information about bulky waste collections and prices.

No, there are no changes to what items are being collected. View more information about what can and can't be collected as part of the bulky waste collection service.

You may have to wait longer than normal as we are expecting demand for the service to be high. There will also be fewer collections slots a day as staff will need to carry out additional safety measures during collections in line with government guidelines.

Yes, our Veolia staff will no longer be able to enter a resident’s homes to collect a bulky item, which is in line with government advice during the COVID-19 pandemic and social distancing. All items need to be presented in a safe place outside the home, but still within the boundary of the property (i,e. garden or driveway)so they do not cause an obstruction to the public. Staff will collect items from the rear of properties as long as access can be gained without going through the property.

As the COVID-19 virus can remain on surfaces for up to 72 hours, items are being sprayed with disinfectant as a safety measure to protect staff.

The disinfectant is a bio hygiene spray which is not harmful to your property. It may cause discolouring such as brown spots on lawns. We cannot accept any liability for any damage to lawns or garden plants/flowers due to the spray. If this is a concern for you, you may want to place something under your bulky items to protect the grass.

The disinfectant used is not harmful to pets.

In line with Government guidelines and social distancing, staff are not permitted to enter a resident’s home. Items collected will also need to be sprayed with a disinfectant by staff, which will need to be done outside prior to the item being loaded onto the collection vehicle.

We do all we can to adhere to equality regulations and make reasonable adjustments wherever possible. Sadly though, these are exceptional times. COVID-19 is a public health emergency. Government guidance is highly complex and wide-ranging and stresses the need for employers to take steps to keep everyone safe, staff and customers alike. They have a legal responsibility to assess the risks and do everything reasonable and practicable to minimise them, recognising that you cannot completely eliminate the risk of COVID-19. Veolia has carried out risk assessments in order to be able to resume the bulky waste collection service, whilst avoiding risks of transmission. In line with government guidelines and social distancing, staff are currently not permitted to enter a resident’s home. Crews also need to spray the items with a disinfectant before handling the items and loading them in the collection vehicle, and this needs to be done outside. We understand this may not be what you want to hear, but we have the safety of our residents and staff to consider. One suggestion would be that you ask a family member or friend to help if at all possible. If this isn’t possible, then you will have to store your items until the guidance changes and our staff are able to help again. If you email us at waste@telford.gov.uk and we will get in touch as soon as the situation changes.

No, staff are not permitted to enter any building. All items must be presented outside of the property in a safe place that does not cause an obstruction to the public. Items collected will also need to be sprayed with a disinfectant by staff, which will need to be done outside prior to the item being loaded onto the collection vehicle.

Flats/apartments have communal recycling/refuse collection points where you may be able to leave your bulky items. Please note that you may need to seek permission from your landlord if appropriate and perhaps let your neighbours know as a courtesy. Also note that you must not block access to the recycling/refuse containers and items should be left out by 7am on the day of your scheduled bulky collection.

As well as disinfecting items before handling, all staff are being urged to ensure the highest possible hygiene standards. As with many key workers who work in teams, it is not always possible for collection crews to adhere to the social distancing rules from each other, however, staff have been supplied with PPE, including face masks if they wish to use. Vehicles also have their own supply of alcohol wipes and are cleaned at the start, during and end of each shift.

Last updated: 10/07/2020 16:40

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