If you are requesting containers for a new build property (a property that has not previously had recycling or refuse containers) there will be a standard administration charge of £25.
We apologise that you are not able to request your new build containers using our online form at the moment, please call us on 01952 384384 to request your containers.
Additional red top bin
If there are more than 6 people living at the property permanently and you are recycling as much as possible, you may be able to apply for an additional smaller red top bin (140L), this will be subject to approval and there will be a standard administration charge of £25.
Once we receive your request, we will monitor participation in recycling services and we expect to be able to respond to you with a decision within 6 weeks.
All additional bins supplied will be subject to review and can be removed if you are not recycling sufficiently.
Please use our online form if you wish to apply.
Additional green bin requests
We can take up to four bags of additional garden waste if you leave them next to your green bin on your collection day, please ensure that the garden waste is presented in a biodegradable garden sack and are not too heavy for our contractors to lift, our contractors will return your garden sacks inside your green bin.
If you have additional green waste on a regular basis you can request an additional green bin for your property.
Alternatively you can take your excess garden waste to either of our Household Recycling Centres which are now open Monday to Sunday from 9am til 5pm.
Composting also enables you to recycle not only your garden waste, but also non cooked waste from the kitchen.
Replacement bins, bags and food waste containers (missing or damaged)
Important update: Outside food waste caddies (23L)
Please note: there is a short delay with the delivery of the 23 litre outside food waste caddies, you can pop your kitchen caddy out for collection in the interim if you wish to do so.
Please note: this form is for residential household properties within Telford and Wrekin only.
- Food waste caddy liner replacements
You can line your caddy with newspaper/kitchen towel or nothing at all.
Replacement liners can be requested by popping the yellow tag on your outside caddy, if when you get to the end of the roll you don't have a yellow tag, just leave a note on the outdoor caddy and the crew will leave some.
If you share a communal food waste wheelie bin you can request replacement liners using our online form, please select yes to the 'flats' option, liners will be delivered to your property.
- Repair/replacement of damaged bins
Our contractors have up to five working days to complete the repair or replace the bin, they do not call in advance, the damaged bin must be available for collection when you complete the online form, please ensure you confirm where this is and that it is accessible.
- Damaged bins
Please use the online form and confirm how the bin is damaged, in some cases our contractors may be able to repair it, if not they will take the damaged bin away and leave you a replacement (they will only leave a replacement if the damaged bin is available to collect), we only replace damaged bins that are no longer fit for purpose.
- Red top bin
Please note we no longer supply the 240L Red top Bins, your replacement bin will now be the new 180L Red top bin, if you live in a property that has 2 or more bedrooms.
- Damaged blue bags
These can be disposed of in your red top bin, to order a replacement please use the online form.
- Missing bins/bags
Please use the online form to report which container is missing and where you would like the replacement to be delivered.
- New tenant - bins full?
If you have just moved into your property and your containers are full, please call our contact centre where a member of staff will be able to arrange a one off collection, please be aware there is an £18 fee per bin to be emptied.
- Blue boxes
We no longer supply or replace blue boxes, you can present card and paper together in your blue bag. If you have excess recycling on a regular basis, you can order additional recycling containers by completing the online form.
There is no charge for replacements bins and containers.
Please ensure that you give our contractors clear directions on where to leave/collect your containers from your property and they are accessible, our contractors have up to five working days to complete the delivery/collection, if you have a damaged container to be replaced, the damaged container must be accessible for collection or your replacement container will not be left.
Please use our online form:
On occasion, we undertake random monitoring of waste collection services throughout the borough. Occasionally we may come across some properties where there are two standard 180L or 240L red top bins. In these circumstances we will contact the resident in writing, giving them notice, except in exceptional circumstances, that we will need to remove the second bin.
Downsizing purple top, red top or green bins
The bins are allocated to the size of the property and not the number of people who live in the property, larger bins (180L Red top or 240L Purple bins) are allocated to properties with 2 or more bedrooms, smaller bins (140L) bins are allocated to one bedroom properties and sheltered accommodation properties. If you wish to downsize your bin then you must fit either of these criteria.
Unfortunately we are unable to take any requests via an online form at this time, we apologise for any inconvenience.
Delivery of items
Delivery of red top bins, green bins and recycling containers can take up to 5 working days. If you have any questions relating to your delivery please call us on 01952 384384.
Please ensure that you provide details of where you would like our contractors to deliver your containers and access is available, our contractors will leave the containers within your property boundaries.
For more information, view the policies for the Waste Management Service.
Last updated: 28/05/2020 11:08