Due to maintenance work on MyTelford the Report it and Request it forms are currently unavailable via the mobile app and website

If you need to report an urgent issue then please contact the Customer Contact Centre on 01952 384384. We apologise for any inconvenience caused and expect service to resume as soon as possible.

Tenant support

Are you at risk of becoming homeless?

Are you at risk of becoming homeless?

If you are homeless or concerned about losing your home, it is important that you seek advice straight away.

Do you need advice about renting in Telford?

Do you need advice about renting in Telford?

Information on housing solutions and housing advice.

Landlord and tenant responsibilities

Landlord and tenant responsibilities

Information about the responsibilities that both landlords and tenants have.

Pre-tenancy advice

Pre-tenancy advice

Information required before starting a tenancy.

Tenancy relations

Tenancy relations

Information on ending tenancies, harassment, illegal evictions and support available.

Unsatisfactory conditions and disrepair

Unsatisfactory conditions and disrepair

Information regarding reporting unsatisfactory living conditions.

Damp and mould

Damp and mould

Information about damp and mould.

Rogue landlords

Rogue landlords

Information about rogue landlord activity and how to report it using our online form.

Houses in multiple occupancy (HMO's)

Houses in multiple occupancy (HMO's)

Information about licensing, fire safety and amenity standards.

Energy performance certificates

Energy performance certificates

Advice about your homes energy performance and finding an assessor.

Smoke and carbon monoxide alarms in rented properties

Smoke and carbon monoxide alarms in rented properties

Report issues regarding carbon monoxide and smoke alarms to you landlord.

Electrical safety standards

Electrical safety standards

Electrical safety standards in the private rented sector.

Benefits

Benefits

Information regarding financial support available for tenants.

Antisocial behaviour

Antisocial behaviour

Information for landlords and tenants regarding antisocial behaviour.

Affordable warmth

Affordable warmth

Information about affordable warmth for households.

Empty properties

Empty properties

Advice and support on bringing your properties back into use once they have become empty.

Useful numbers and links

Useful numbers and links

View our useful telephone numbers and links.

If you are unable to find the information you require or need further advice, please contact our Landlord and Tenant Coordinator's at LTC@telford.gov.uk.