Online payment and Automated Telephone Payment (ATP) services - planned maintenance

Our online payments and ATP services will be unavailable from 8am to 4pm on Sunday 14 April 2024, due to essential maintenance. We apologise for any inconvenience this may cause.

Warm and Well Telford

The Council is committed to reducing fuel poverty and upgrading homes in order to help householders reduce their energy bills and carbon emissions. Warm and Well Telford is the latest addition to a number of energy efficiency grants and support schemes that the council is already offering to borough households, such as the Home Upgrade Grant and the Telford Energy Advice service (TEA).

The more energy efficient our homes are, the less they cost to heat and keep warm. The Warm and Well Telford grant is available to eligible households and can offer:

  • Smart thermostatic radiator valves (TRVs) - help to keep your home comfortably warm and allow you to reduce temperatures in unoccupied spaces, saving energy and reducing fuel bills.
  • Energy efficient glazing - reduces heat loss through windows. The scheme will be focussing on homes primarily with windows which are single glazed or in poor condition (maximum 2 windows per property).
  • Energy efficient external doors - stop the heat escaping and stop the cold getting in, keeping your energy usage lower and your home warmer (maximum 1 door per property).

Warm and Well grant funding is available for owner-occupiers and private rented properties, subject to the following eligibility criteria:

  • the property will need to have an Energy Performance Certificate (EPC) rating of D, E, F or G (D or E for private rentals).
  • someone in the household receives a means-tested benefit or the gross combined household income is less than £50,000 per year.

Private tenants can apply for the grant with their landlord’s permission. Landlords will be asked to contribute to any work carried out.

For more information please refer to the full eligibility criteria guidance on the application form.

Terms and conditions apply. An eligible application does not guarantee receipt of measures, which are subject to survey, availability, property suitability, access, funding caps and timescales. 

If you have any questions, or require general energy advice, please call Telford Energy Advice on Freephone 0800 677 1952 or email

Last updated: 20/03/2024 11:51