Latest monthly figures

In October 2025:

  • our Corporate Contact Centre answered 13,568 calls with an average answer time of 1.6 minutes
  • 96.5% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
  • it took an average of 7 days to respond to Corporate Complaints against a target of 10 working days
  • 79 items of positive feedback were received.

Annual figures

A graphical summary of our 2024-2025 Customer Service Performance figures.

In 2024/25:

  • our Corporate Contact Centre answered 180,546 calls with an average answer time of 1.3 minutes
  • 98.3% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
  • it took an average of 8 days to respond to Corporate Complaints against a target of 10 working days
  • 660 items of positive feedback were received.