Thank you for completing this survey. We would really appreciate it if you would take the time to complete our Customer Service Survey.

In January this year we joined the Institute of Customer Service, to continue to improve our customer experience and to be able to benchmark ourselves against other organisations, both in the public and private sectors.

It’s important that we also know what our workforce thinks about our customer strategy, culture and processes, so we’re asking all staff to complete an online survey. The survey should take no more than 10-15 minutes to complete.

Your views are important, as your feedback will help us to understand what we are doing well and where you think we need to improve.

Complete the survey online now