Dual Driver information and application

Please note: that you should have a minimum of three years driving experience on a full UK/EC/EEA licence before you can hold private hire, dual or hackney carriage driver licence with Telford & Wrekin Council. In order to be granted a licence to drive Hackney Carriages or Private Hire Vehicles, Telford & Wrekin Council must be satisfied that you are a fit and proper person. Please view Telford & Wrekin Council’s Suitability Policy and our Hackney Carriage and Private Hire Licensing Policy.

What we will do with your Personal Information
Telford & Wrekin Council’s Licensing Service is collecting your personal information for the purpose of meeting the statutory requirement of determining whether you are fit and proper to hold a licence under the Local Government (Miscellaneous Provisions) Act 1976.

Telford & Wrekin Council will not share any of your personal data collected with external organisations unless required to do so by law when your data may be shared with other regulating bodies. However, there may be occasions where we request further information from key third party organisations such as other regulating bodies and Doctors.

National Register of Refusals and Revocations

From 1 November 2019 this authority will begin using the National Register of Refusals and Revocations (NR3). This means that from that point:

  • applications for new hackney carriage/PHV driver licences and for renewals will be checked on the NR3
  • where an existing licence is revoked, or an application for renewal or a new licence is refused by Telford & Wrekin Council, this will be recorded on the NR3

For more information on the Council's policy for using the NR3 register, please refer the the Council's policy for Hackney Carriage and Private Hire Licensing.

National Fraud Initiative

This Authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud.

It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

For further details on the Council’s privacy arrangements please view our privacy notice.

If you have not lived in the UK for a period of 5 years at the time of your application, in addition to a Disclosure and Barring Service check, applicants must obtain (at the cost of the applicant) a certificate of good conduct from their embassy or consulate.

The certificate should be authenticated, translated and sealed by the embassy or consulate. Find contact details for embassies and High Commissions in the UK on the Foreign & Commonwealth Office (FCO) website. You can also contact the FCO Response Centre Helpline on Telephone 02070 081500.

If you passed your driving test in an EU Country and you are applying with an EU driving licence or you have swapped your EU driving licence for a UK driving licence but you have not yet held a UK driving licence for 3 years, you will need to submit your driving record for the last 3 years from the country where you passed your driving test. This should be translated and authenticated by the embassy, consulate, or solicitor.

Your right to work in the UK will be checked as part of your licence application, this could include Telford & Wrekin Council checking your immigration status with the Home Office. We may otherwise share information with the Home Office. You must therefore provide a document or document combination that is stipulated as being suitable for this check. View the list of documents.

Your application will not be considered valid until all the necessary information and original document(s) have been produced. If there are restrictions on the length of time you may work in the UK, your licence will not be issued for any longer than this period. In such circumstances the check will be repeated each time you apply to renew or extend your licence. If, during this period, you are disqualified from holding a licence because you have not complied with the UK’s immigration laws, your licence will lapse and you must return it to the licensing authority. Failure to do so is a criminal offence.

The application process must be completed within three months. If you have not completed all parts of the process within this period, you may be required to repeat either the medical, knowledge test or Disclosure and Barring Service application.

There are 5 key stages to the application process. It is important to note that a Dual Driver Licence will not be issued until all stages are satisfactorily completed.


Stage 1 - Criminal Record, DVLA and Right to Work Checks

Complete your Disclosure and Barring Services, Driving Licence and Right to Work checks with Personnel Checks.

Please note: you will be required to make an online payment of £72.49 to Personnel Checks.

(As soon as you receive a copy of your Disclosure Certificate from the Disclosure and Barring Service you should contact the Licensing Service on 01952 381818 or email a copy to licensing@telford.gov.uk).

Driver Awareness Training, Knowledge Test and Driving Standards Assessment

Also at this stage, providing you are satisfied that you meet the Council's Suitability Policy, you can book your theory and practical tests.  If you are not satisfied that you meet the suitability criteria, you might wish to book your tests later during the application process.

You will need to contact our approved training provider (TTC Driver Protect) to book your Driver Awareness Training and Knowledge Test (KT) (Theory Test) and also to book your Driving Standards Assessment (DSA) (Practical Test).

The cost of the theory test is £62.50 and the cost of the practical test is £95 (both are inclusive of VAT). Payment by credit/debit card must be made at the time of booking your tests by telephoning 03330 113113. You can also contact TTC by emailing contactus@ttc-uk.com. You must ensure that you take photographic identification (driving licence) to the practical test. Failure to do so, will result in you not being able to proceed with the test.

To prepare for your theory test, please ensure that you read the Council's Licence Conditions. The theory test will consist of 2 parts:

  • classroom training on the 'do's' and 'don'ts' of taxi licensing, the Councils licence conditions, disability awareness, child sexual exploitation and health and safety advice for all prospective taxi drivers
  • a multiple-choice examination consisting of 35 questions.

To prepare for your practical test, please ensure you view the Driving Standard Assessment Information Pack. The practical test will involve the following:

  • a driving assessment taking no longer than one hour including a driver briefing, and vehicle check
  • being able to read a number plate from 20 metres
  • you will be required to answer two vehicle safety check questions
  • drivers must achieve no more than six faults. Any dangerous fault will result in an automatic failure.

Fault definitions:

  • minor fault - any driving fault that, on it's own, would not affect the safety or progress of any other road user
  • serious fault - if this is persistent and may, by it's persistence, affect the safety or progress of other road users
  • dangerous fault - any driving fault that would potentially affect the safety or progress of any other road user.

A decision on the practical test will be given to the applicant at the end of the assessment.

If you fail to pass the Knowledge Test or the Driving Standards Assessment on 3 occasions, you will not be able to proceed with your application and a period of three months must pass before you can apply again.


Stage 2

Once you have completed the Personnel Check Online Application, you will be given a PC Number. As soon as you have that number you will need to complete the Telford & Wrekin Council online application form. You will need to upload a recent passport size photograph of yourself. Please note: incomplete application forms will not be accepted. These will be returned to you.

Apply for a taxi driver licence


Stage 3

Once your application has been accepted, you will need to complete a Group 2 Medical.

You may use any Medical Practice you choose provided that the doctor has sight of a summary of your medical records. We will send your medical forms directly to the medical practice specified on your application form.

Medical payments are your responsibility. The medical standard you are required to pass is DVLA Group 2 Standards. If we are unable to grant you a licence, any payments you have already made for your medical will be non-refundable.


Stage 4

After satisfactorily completing Stages 1 to 3 above, your application is complete and the Licensing Service will inform you of the Council’s decision to either grant or refuse your application.

You will need to pay the licence fee of £141.  Payment can be made online via the eStore, or by debit/credit card by telephoning 01952 381818.

An appointment will then be made for you to collect your badge and sign for your licence (at the Council's offices). At which time you will need to bring the following documentation:

  • Right to Work (UK/EEC Passport or UK Birth Certificate or Bio-Metric Permit).

The Licence will normally be issued for a period of 3 years, unless you have a time limited Right to Work Permit in which case your licence will be issued up to the expiry date of your permit.

Should you require assistance at any time during the application process, please do not hesitate to contact us on 01952 381818 or email licensing@telford.gov.uk.

Last updated: 12.02pm on Thursday 31 October 2019

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