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Digital accessibility help and support


We have a number of services that support a wide range of users. From older or disabled people looking for help with their technology to digital professionals advocating for accessibility best practices within their organisation.

Visit the AbilityNet website.


Information and support on technology to help those with sight loss.

Visit the RNIB website.

Microsoft Accessibility

Disability Answer Desk is where customers with disabilities can go to get support with Microsoft Office, Windows and Xbox Accessibility. This includes product issues, accessibility questions and use of assistive technology.

Visit the Microsoft Accessibility website.

Sight Loss Shropshire

Sight Loss Shropshire (formerly Shropshire Voluntary Association for the Blind) was founded in 1922. It is a registered charity that helps and supports blind and visually impaired people of all ages in Shropshire and Telford and Wrekin.

Sight Loss Shropshire is one of the national network of local charities for blind and visually impaired people that serve every part of the country.

‘In Touch Telford’ are a friendly group of both sighted and visually impaired volunteers who have been trained by the RNIB on the accessible use of handheld devices. The team members have first hand experience and sympathy for the problems that people living with sight loss face when trying to keep their independence. Join this free informal drop-in service as many times as you wish. No prior experience of technology is needed. Bring your own phone or tablet or try one of our demonstration iphones, androids, tablets or ipads.


  • Every 1st and 3rd Wednesday of the month, 11.00am – 1.00pm. Excludes January and December.


  • Telford Central Library, Southwater Square Telford Town Centre, TF3 4JG. Free drop-in sessions.

Visit the Sight Loss Shropshire website.

Independent living centre

Can help to assist you to live independently including the use of assistive technology, find out more on the Live Well Telford website.

Accessibility statement

Telford & Wrekin Council is committed to providing accessible web content for all

View our accessibility statement.


Information about Browsealoud which is our screen reader software which attempts to identify and interpret what is being displayed on the screen (or, more accurately, sent to standard output, whether a video monitor is present or not).

Last updated: 02/06/2023 14:05