Need help on computers

Library staff are trained to help get you started and can assist with quick and basic problems. If you need more advanced help, Telford and Wrekin Libraries can offer the following support:


IT basic support sessions

Please note: due to Covid-19 these sessions are currently suspended.  We can offer support and advice over the phone or video call, for more information please contacts us.

Do you know someone getting left behind in the digital world or need some help yourself ? We offer a free basic IT support drop in from 11am to 1pm at:

This table shows the IT basic support sessions.
Day of the week Library
Monday Madeley
Tuesday Newport
Wednesday Oakengates
Thursday Wellington
Friday Southwater

 During these sessions you will be able to get some instant help but also find out about our additional support including one to one sessions with our IT volunteers.

All council run Telford & Wrekin Libraries are Online Centre Network registered. These libraries include SouthwaterMadeleyWellingtonOakengates @ The Place and Newport.

At these libraries you can access:

  • public access computers
  • free Wifi
  • get free basic IT support at our drop-ins or register for one to one support. (We are presently only offering IT support over the phone or video call, the drop-ins are temporarily suspended).

Our community libraries at DawleyStirchleyHadley Learning Community and Donnington have free Wifi and public access computers. Please note: due to Covid 19 some of these services may not be available, please contact the library before you visit.

Learn My Way is a website full of free online courses for beginners wishing to develop their digital skills using computers, touch screen devices, getting online and the most commonly used computers packages including Microsoft Office.

Many courses require no registration but to track your progress and receive support you will need to create an account. Telford and Wrekin Libraries are part of the Online Centres Network and if you register using one of the codes below you can receive additional support from our team.  Please choose the code for the nearest centre to your location.

The Learn My Way centre codes for Telford and Wrekin Libraries are as follows,

This table shows the Learn My Way centre codes.
Southwater Library 8007253
Wellington Library 7015
Newport Library 6744
Madeley Library 6697
Oakengates Library 6752

Last updated: 21/12/2020 09:34

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