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Domiciliary Care

Community based support in the domiciliary care market

From 1 October 2019 we, the Council, moved to a ‘place based’ support model of care delivery in the borough. This means that from this date any new domiciliary home care packages will be offered to specific providers in each area. The providers will start to develop their businesses to become a key part of the communities and parishes in their area which we have called a zone. They will link in with community groups and most importantly be looking to employ walking care workers who live in their zone.

This table shows the providers and their zones.
Zone 1

TF10 and TF11: Newport and Lillleshall.

Beaumaris Healthcare
Brockton Care
Priority Care
Zone 2
TF2: Trench, Donnington, Muxton, Wrockwardine Wood, Priorslee, St. Georges, Snedshill, Red Lake, Ketley, Wombridge, Oakengates. Empowering U
Helping Hands
Sentinel Care
Supreme Homecare
Zone 3 TF1, TF5, TF6, SY: Shawbirch, Dothill, Wellington, Arleston, Apley, Leegomery, Hadley, Trench, High Ercall, Meeson, Bratton, Admaston, Roden. CMCCS
Direct Health
Quil Care Group
Zone 4 TF3, TF4: The Rock, Overdale, Randlay, Stirchley, Brookside, Lightmoor, Dawley, Malinslee, Doseley, Aqueduct.

Care Bureau
Daily Care 4U
We are the Care Company

Zone 5 TF7, TF8: Woodside, Madeley, Tweedale, Sutton Hill, Jackfield, Ironbridge. Paradigm
Peace of Mind

The purpose of this model is for providers to be delivering care in a smaller geographical area, saving on staff travel time and enabling them to recruit care staff locally who will not need a car. Having staff who are able to walk to work will have the added benefit of enabling care to continue even if the weather is poor and snow and ice prevents travel by car.
The initial contract term will be for 5 years, with an option to extend for a further 5 years. This will give providers the opportunity to grow over this period of time. The overall aim of the model is to create capacity within communities with sustainable care providers.

We are working with these providers to assist in the recruitment and retention of care workers and are looking for people wishing to take up employment in the role of domiciliary care worker.
If you are interested in becoming a care worker in any of these areas, the providers would be very pleased to hear from you. Visit the Live Well Telford website to find their contact details and general information about vacancies in the care sector.

#Telfordcarers - we need you

Last week, our domiciliary care providers delivered 19,000 hours of domiciliary care to nearly 1000 people. This care helped get people home from hospital quickly, and is helping others stay well in their own home.

Our demand for this service is increasing and we need more people to work for our agencies delivering this essential care. Nationally there is a huge demand for people who can provide quality home care and there is currently a nationwide campaign promoting #everydayisdiffernt when working in care.

If you are looking for a full time, part time, weekend, evenings work or only few hours on a Wednesday for example – this could be the step for you:

Visit the everyday is different website to take our quiz on what it means to care.

Are you ready to care? If so please visit the websites below to contact our local providers who we currently have contracts with and who are looking to recruit:

Are you not quite ready? Download the list of free courses that we have on offer to help you be ready.

Want to talk to someone about being a care worker – talk to our Skills team on 01952 382888.

Right Help – Right Time

We’re taking a new approach to the way we provide support and personal care.

Any one of us may need support at one time or another and we’d all like to think that the care we receive has been designed with us in mind.

We would like to help people build on their resilience to stay independent and remain in their community

To achieve that, we’re looking for people who can bring passion, commitment and new ideas.

As well as established providers, we welcome bids from charities and individuals as long as they meet certain criteria.

If you’re interested in bidding, visit the Dynamic Purchasing System website to regisiter, even if you are already providing care and/or support services.

Dynamic Purchasing System (DPS)

In 2016 Telford & Wrekin Council implemented a DPS for Support and Personal Care Services for Adults and Children. A DPS is similar to a traditional Framework Agreement where a list of accredited Providers is procured, but with more flexibilities, as follows:

  • a DPS is always open for Providers to apply for accreditation
  • providers can reapply with improved policies or processes should they be unsuccessful
  • the term of the DPS can be reduced or increased at any time with sufficient notice given to Providers
  • there is no limit on the number of Providers who can be accredited
  • flexibility to adapt or add to the Service Specification and Categories while in use
  • a flexible approach to Tendering for either ‘spot‘ or ‘block’ requirements in shorter timescales
  • utilisation of the Standard Selection Questionnaire for avoidance of duplication in accreditation.

This DPS is an Agreement for Support and Personal Care Services that works to The Authority Commitment Statement; Right Help, Right Time to Promote Independence. It is aligned to the national range of Government policies and initiatives for Support and Personal Care services and The Authority seeks Providers who are focussed on a whole family approach. The Specification covers all Support and Care in the Community, including all Children’s and Adults requirements, whether that be Support, traditional Domiciliary Care or Complex Care. We offer the opportunity for non CQC Registered Organisations to be accredited for provision of Support, where Personal Care is not necessary.

If you’re interested in bidding, the first step is to register, even if you are already providing care and/or support services. Visit the DPS website to register your interest and follow the on-screen instructions. If you have any questions, there’s a Message Centre there for you to submit them.

If you require support to go through the process, we will arrange sessions at a local library to support potential bidders. If you would like to attend, please also use the Message Centre to indicate your interest.

Last updated: 12/08/2022 08:48