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Worried about a child being abused

If you are worried or concerned about anyone under 18, who you think is being abused or neglected. Or that a child and their family need help and support, then please pick up the phone and ring Family Connect.

Family Connect team 01952 385385 Monday - Friday
9am - 5pm
Emergency Duty Service 01952 676500 Monday - Sunday
After 5pm

You can now report a concern about the welfare of a child or young person online.  Please follow this link to the online form.


If it is a serious matter or in an emergency ring 999!

If you believe a criminal offence has been committed you can contact West Mercia Police on 0300 333 3000 or 101.

What do I do if a child discloses that they have been abused?

The NSPCC have created an animation which helps adults when responding to a child's disclosure of abuse:



Follow the NSPCC's hints and tips to assist with the conversation with the young person:


  1. Show you care - help them to open up: Give your full attention to the child or young person and keep your body language open and encouraging. Be compassionate, be understanding and reassure them that their feelings are important. Phrases such as 'you have shown such courage today' can really help.
  2. Take your time - slow down: Respect pauses and do not interrupt the child - let them go at their own pace. Recognise and respond to their body language. Remember, it may take several conversations for them to share what has happened to them. 
  3. Show you understand - reflect back: Make it clear that you are interested in what the child is telling you. Reflect back what they have said to check your understanding - and use their language to show it is their experience.


The NSPCC have created a poster to help professionals remember these skills, and embed them into their practice. The poster is free to download, so that they can be printed and displayed around your organisation in places where you know adults will see them.