Online portal

You can now register complaints or enquires for the Environmental Protection team by visiting our online portal.

Important information for Apple device users

We are currently aware of an issue affecting access to the reporting portal on Apple devices, including iPhones and iPads. This may mean you are unable to submit a report online.
If you experience this issue, please email the details below to: public.protection@telford.gov.uk, and we will log the report on your behalf.

Please include:

  • Your full name
  • Address
  • Telephone number
  • Email address
  • The location of the issue (full address or What3Words)
  • A detailed description of the concern, including relevant dates and times
  • Any supporting evidence (for example photographs or diary sheets)
  • A screenshot of the error message you receive when trying to use the portal

To ensure we can accurately log and assess your report, all of the above information is required. If essential details are missing, we may need to contact you for further information before the report can be progressed.

Once logged, the team aims to make initial contact within five working days.

Please be assured that we are working with our third party system provider to resolve this issue as quickly as possible. We apologise for any inconvenience caused and thank you for your patience.


All industrial processes have the potential to release pollution to land, air and water. This pollution can pose a health risk to people as well as damaging the environment. To prevent this, industrial processes are tightly regulated in order to minimise, and to manage, their environmental impacts.

This regulatory regime is known as 'Environmental permitting', it has previously been known as Integrated Pollution Prevention and Control (IPPC) and Pollution Prevention and Control (IPC).

It is an offence for any person/company to operate a permitted (prescribed) activity without a valid permit. The regulatory responsibility for this permitting regime is split between ourselves and the Environment Agency.

How do I apply?

Please complete an enquiry using the online portal.

Complete our online form to make an enquiry for an environmental permit

View a list of permitted sites and links to their operating permit 

Visit the GOV.UK for more guidance on environmental permits


Medium combustion plant

Air pollution is the biggest environmental risk to public health in the UK, and currently unregulated medium sized combustion plants (MCPs) and generators, commonly used to heat hospitals, hotels, offices, prisons and other large buildings as well as powering some industries, are a significant source of pollution.

The new regulations are expected to provide 43% of the sulphur dioxide emissions reduction, 9% of the reduction for particulate matter, and 22% of the nitrogen oxides emissions reduction needed to meet the UK’s 2030 targets.

The Environmental Permitting Regulations 2016 has been amended to include the Medium Combustion Directive. This will mean that medium combustion plant will be a ‘regulated facility’ and will need to comply with the requirements in the legislation. UK legislation has also included ‘specified generators’.

The legal definition of a medium combustion plant is “any technical apparatus in which fuels are oxidised in order to use the heat generated.” This applies to any combustion plant that has a rated thermal input between 1MW and 50MW such as*:

  • combustion plants covered by Chapter III and Chapter IV of the Industrial Emission Directive
  • waste incinerators and waste co-incinerators
  • combustion plants designed to purify waste gases
  • gas turbines
  • diesel engines
  • combustion plants designed to provide heat within indoor spaces
  • plant that will dry, heat or provide other treatment of objects or materials. 
  • mobile combustion plant
  • on farm combustion plant
  • boilers
  • specified generators.

Please note: this list above is some of the typical types of combustion plants and should not be seen as all types.


Significant dates

An environmental permit will be required for all medium combustion plant and the date in which a permit will be required by depends whether the plant is new or existing:

  • from 20 December 2018 all new medium combustion plant will need an environmental permit
  • for existing medium combustion plant (operating before 20 December 2018) with a rated thermal input greater than 5MW, a permit is required after 1 January 2024
  • for existing medium combustion plant (operating before 20 December 2018) with a rated thermal input less than 5MW, a permit is required after 1 January 2029.

Compliance with the emission limit values 

Emission limit values for emissions into the air of sulphur dioxides, nitrogen oxides and dust will need to be complied with no later than:

  • from 20 December 2018 for new medium combustion plant
  • from 1 January 2025 for existing medium combustion plant with a rated thermal input greater than 5MW
  • from 1 January 2030 for existing medium combustion plant with a rated thermal input less than 5MW.

Visit the EUR-Lex website to view information about the emission limit values for the medium combustion plants


The Regulator

The Environment Agency will be regulating the Medium Combustion Plant Legislation, if you have any further questions, please contact them using the details below:

Telephone: 03708 506506
Email: enquiries@environment-agency.gov.uk

Visit the GOV.UK website for information about the Environment Agency.

Last updated : 6 May 2026

The public are invited to comment on current applications for all Environmental Permitting Regulations (EPR) permits (Part A2 and Part B) and draft determinations of A2 applications.

A list of all current applications and draft determinations is available to view following the links below. The application/determination details are held on the public register and can be viewed free of charge by appointment. Comments on applications and determinations must be made to the Council in writing within the stipulated consultation period.

The consultation period for new applications and draft determinations is set within the Environmental Permitting Regulations. The consultation period for all new applications is 30 working days and 20 working days for consultation on draft determination of A2 applications.

Any written comments received from the public will be placed on the public register unless they include a request that this is not done. In such circumstances the register will include a note that representations have been made which are not on the register because of such a request.

Contact the Public Protection team for enquiries about the public register


Current environmental permit applications and consultations

There are no current applications. 

Further supporting documents submitted by the applicant can be viewed on request, email the Public Protection team with your comments environmentalprotectionteam@telford.gov.uk.

Last updated : 13 August 2024