Download Travel Today Banner

Step one: download the app

Start by downloading the Connect On-Demand app from the Apple App store or Google Play store. Once installed, tap “Get Started” to register your details and add a credit or debit card. 
Don't have a smartphone?
No problem, you can still use the service by calling our booking line. Our team will help you register for the service and book your journey over the phone. 

  • Booking line: 01952 384545 10am – 2pm, Monday – Friday (closed on Bank Holidays)
  • Email ondemand@telford.gov.uk

Have a concessionary bus pass? 
Give us a quick call on 01952 384545 send us an email at ondemand@telford.gov.uk and we’ll link your pass or discount to your account.

This way, you’ll be able to travel at the correct fare, whether that’s free or reduced. Just remember to show your bus pass to the driver when you board. 

Travel Now (On-Demand)

  • Select “Now” in the app to see available journeys 30 minutes in advance
  • If nothing shows up right away, don’t worry—just check again in a few minutes 

You’ll see: 

  • When your driver can pick you up
  • Where your nearest stop is
  • These options are live and update quickly, so be ready to book when you see one that works

Book ahead (advance booking) 

  • Plan your journey from two hours to one month in advance 
  • You’ll be offered 30-minute time slots around your requested time 
    (e.g. request 10:30 → see 9:45–10:15 or 10:35–11:05) 
  • If you don’t see many options, try adjusting your time slightly 

Top tip:

If you’re travelling during busy times (8–10am or 3:30–5.30pm) or need to arrive at a specific time, we strongly recommend booking in advance to avoid disappointment. 

Once you’ve picked a time that suits you: 

  • Tap “Reserve ride” in the app
  • Or confirm with one of our friendly booking agents over the phone

We’ll take care of the rest, our system will group bookings to make the service as efficient as possible. 

Your six-minute pick-up window will be confirmed: 

  • By 9pm the night before (for next-day travel)
  • One hour before your trip (if booked after 9pm)
  • You’ll get a text message with your window

We’ll keep you updated 
You’ll also get a text when your driver: 

  • Is 30 minutes away
  • Is 10 minutes away
  • Has arrived at your bus stop 

Note: If you’re the first pick-up of the driver’s shift, the 30-minute text might not send, but don’t worry, your driver will still be on time and trackable in the app. 

Your collection

  • Please aim to be at your stop at the start of your six-minute window 
  • Our drivers will wait two minutes before moving on 
  • If they arrive early, they’ll wait until your window begins, then two minutes more

We want everyone to feel welcome and comfortable on board.

All our vehicles are designed with accessibility in mind: 
•    Low floors 
•    Ramp access for wheelchair users, pushchairs, and anyone with mobility difficulties 

Easy, cash-free payments 
•    Your fare is charged automatically through the app after your journey 
•    No need to carry cash or pay on the bus 

Need a hand? We’re here to help.
Give us a quick call on 01952 384545 or send us an email at ondemand@telford.gov.uk