Website Improvements

We are currently developing the website to improve our information, the way you can find information and to deliver more services online allowing you to access those services in a way that suits you.

View details of the location of Southwater One - the home of our new First Point and library.

Cookies

Two cookies

What are cookies?

A cookie is a small piece of information stored by your web browser (Internet Explorer, Google Chrome, Mozilla Firefox) on your computer (or laptop, phone, etc.) when you use our website. Cookies are used to provide customised content, access to the full functionality of the website and information on the use of the website. By using our website, you agree that we can place cookies on your computer.

The cookies our website uses do not store any personal information about you and can not be used to identify any particular user. All information about how you used our website is collected anonymously.

By accepting the cookies our website uses you help us to improve the user experience for you and many others. Please note that turning off cookies may limit your use of our website and the services provided.

Why do we use cookies?

Our website uses cookies in order to provide a service to you, our customer. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

  • to check that cookies can be set
  • to allow users to log in to the website
  • to allow users to complete online forms
  • to collect anonymous statistics relating to website visits
  • to receive feedback, through a short survey, on the visitor's opinion and experience of our website

Some features on this website will not function if you do not allow cookies.

You can restrict or block cookies set by our website but this may limit your use of some functionality, such as filling in forms and getting access to password protected areas.

Telford & Wrekin Council uses third-party suppliers who also set cookies throughout our websites on our behalf to deliver the services that they are providing or to record usage. More information on the cookies we and our third party suppliers set can be found below.

What cookies do we use?

Types of cookies

We use both 'Session Cookies', which expire once you close your web browser, and 'Persistent Cookies', which stay on your computer until they expire or you delete them - examples of both are below:

  • Session Cookie - where you login to a website and it remembers that you are logged in as you navigate the website. When you close the browser the cookie is deleted, as a result when visiting the website again you would need to log in again.
  • Persistent Cookie - if you were prompted to take part in a website survey and you completed the survey a persistent cookie would be stored on your computer to record that you have completed that survey. This would prevent you being prompted with the survey each time you visited the website.

Cookies set when visiting www.telford.gov.uk

Functional cookies
These cookies are used when completing online forms and logging in to the website. They do not contain any personal information and are set to expire as soon as you close your browser.

Cookie name Purpose Expiry
TestCookie Determines whether a user's browser accepts cookie and can therefore log in. When you close your browser.
ASP.NET_SessionId Used to store the session id of a user. This is required to determine whether a user is logged in to the website. A form reference number is also stored when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.

Analytics cookies
Analytical cookies allow us to recognise and count the number of visitors to our website, and to see how visitors move around the website when they are using it. This helps us to improve your website experience and the services we provide. No personal information is collected about you or about your computer, all information collected is anonymous. The service we use is Google Analytics, a web analytics service provided by Google.

For more details please visit the Google Privacy Centre. You can also watch a video about Google Analytics Cookies.

Cookie name Purpose Expiry
__utma Keeps track of the number of times a visitor has been to the website, when their first visit was, and when their last visit occurred. After 2 years.
__utmb Takes a timestamp of the exact moment in time when a visitor enters the website. When you close your browser.
__utmc Takes a timestamp of the exact moment in time when a visitor leaves the website. 30 minutes after you close your browser.
__utmz Keeps track of where the visitor came from (on the Internet), what search engine was used, what link was clicked on, what keyword was used, and where they were in the world when the website was accessed. After 6 months.

Customer satisfaction cookies
We run a customer satisfaction survey on our website to collect information on our visitors' experience. The satisfaction score and comments recorded are used for reporting purposes and to help us improve the customer experience on our website.

The Socitm Insight Website take-up service uses cookies to determine whether a customer has participated in the survey or has rejected taking part. The survey uses this information to prevent the same customer, using the same user account on the same computer, from being asked to participate in the survey again during the current survey year. The cookies are set to expire one year after placement.

The survey uses multiple cookies, all of which only contain a true or false value. In all cases the last character of the cookie name [x] is replaced by the version of the survey, currently 7.

The only use made of Socitm cookies is to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable information.

Cookie name Purpose Expiry
Socitm_include_me[x] Indicates that a customer has accepted the survey and is either in the process of completing it or has completed it. The customer will not be asked to participate in this version of the survey again. After 1 year.
Socitm_exclude_me[x] Indicates that a customer has rejected the survey and will not be invited to participate in this version of the survey again until the cookie expires, or it is deleted. After 1 year.
Socitm_exclude_alt[x]

Indicates that a customer should be excluded from an alternate survey.

After 1 year.

For more details about survey cookies please view the SocITM WTS privacy and cookie policy.

Third party cookies (our additional applications and websites)

Cookie name Purpose Expiry
Booking leisure facilities
ASPSESSIONID-SCBCTBQB Used to store the session id of a user. This is required to determine whether a user is logged in to the website. A form reference number is also stored when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.
Committee meetings, agendas and minutes
ASPSESSIONID-ASDSQCBS Keeps a record of your session while browsing pages in our committee details area. When you close your browser.

__utma
__utmb
__utmc
__utmz

These cookies are used for analytics, so that we can measure how many visits we receive and which pages in this area were viewed. Further information about these cookies and their expiry times can be found under Analytics Cookies on this page. View expiry details
Customer Compliments, Comments and Complaints
ASP.NET_SessionId Used to store the session id of a user. This is required to determine whether a user is logged in to the website. A form reference number is also stored when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.
Find your nearest
ASP.NET_SessionId Keeps a record of your session while browsing pages in our 'your nearest' area. When you close your browser.
Job vacancies

__utma
__utmb
__utmc
__utmz

These cookies are used for analytics, so that we can measure how many visits we receive and which pages in this area were viewed. Further information about these cookies and their expiry times can be found under Analytics Cookies on this page. View expiry details
Online forms (CRM)
ASP.NET_SessionId Used to store the session id of a user. This is required to determine whether a user is logged in to the website. A form reference number is also stored when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.
__utma
__utmb
__utmc
__utmz
These cookies are used for analytics, so that we can measure how many visits we receive and which pages in this area were viewed. Further information about these cookies and their expiry times can be found under Analytics Cookies on this page. View expiry details
Online library catalogue
ASP.NET_SessionId Used to store the session id of a user. A form reference number is also stored when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.
viewpoint Used to store the session id of a user. This is required to determine whether a user is logged in to the website. When you close your browser.
Online payments (for example Council Tax, Business Rates)
ASP.NET_SessionId Used to store the session id of a user. A form reference number is also stored when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.
Online petitions
PHPSESSID Used to store the session id of a user. This is required to determine whether a user is logged in to the website. A form reference number is also stored when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.
Pay for leisure courses and lessons
ASPSESSIONID-SCBCTBQB Used to store the session id of a user. This is required to determine whether a user is logged in to the website. A form reference number is also stored when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.
Planning/building applications
BC_SessionId Used to store the session id of a user. This is required to determine whether a user is logged in to the website. A form reference number is also stored when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.
__utma
__utmb
__utmc
__utmz
These cookies are used for analytics, so that we can measure how many visits we receive and which pages in this area were viewed. Further information about these cookies and their expiry times can be found under Analytics Cookies on this page. View expiry details
Planning consultations
loginForward Used to store the session id of a user. This is required to determine whether a user is logged in to the website. After 1 day.
JSESSIONID Used to store the session id of a user. When you close your browser.
ServerID Used to store a form reference number when a user is filling in an online form; the form data itself is stored on the server and not in the cookie. When you close your browser.
__utma
__utmb
__utmc
__utmz
These cookies are used for analytics, so that we can measure how many visits we receive and which pages in this area were viewed. Further information about these cookies and their expiry times can be found under Analytics Cookies on this page. View expiry details

Social media cookies

We use a number of social media tools and external applications to enhance visitor interaction on our website. If you already use these tools and applications their cookies may have been set before your visit to our website. These cookies do not collect any personal information.

We use these services on the basis that the third parties adhere to their privacy policies. Use the links below for more information on these policies:

How to manage your cookies

You can modify your cookie settings to either accept all cookies, to be notified when a cookie is set or to reject all cookies. However, you should be aware that if cookies are rejected you will not be able to use some of the online services provided by this website. For more information on cookies please visit the 'about cookies' website. If you use a mobile phone or a tablet to browse our website (or other websites that use cookies), please refer to your device's manual for guidance.

We recommend that you allow the cookies we set by this website as they help us to provide a better service. Disallowing our cookies will affect the functionality of this website.

Last updated 31/03/2014

New for you graphic

Information on...