Worried about money?

There’s lots we can do to help. Find out what support is on offer.

Environmental Information Regulations (EIR)

Will there be a charge?

We are allowed to recover the costs of printing, copying and postage and package. We will provide you with a fees notice prior to processing your EIR request if this applies to your request. To avoid any costs we recommend you submit your request by email foi@telford.gov.uk.

When will you respond?

We will contact you to acknowledge we have received your request. Under the EIR we have 20 working days to respond to your request. However if clarification is required from you in respect to what information you are requesting then the 'clock stops' until you have provided satisfactory clarification.

What if I'm not satisfied with the response?

Our response will contain full details of how you can make an appeal if you are unhappy with our response. It will also provide details of how you can make a complaint if you are unhappy with how your request has been handled.

How do I discuss an EIR request?

If you would like to discuss a previous EIR request or have a general enquiry then please contact the Information Governance team: 

Information Governance team
Telford & Wrekin Council
Darby House
Lawn Central

Telephone: 01952 382537
Email: foi@telford.gov.uk

Last updated: 15/08/2022 11:13

  1. Introduction
  2. FAQs